At a Glance
- Tasks: Lead and develop the Service Desk team while managing incidents and ensuring exceptional service delivery.
- Company: Simplify Group is based in Leicester and focuses on IT Service Management.
- Benefits: Enjoy competitive salary, on-site parking, generous holiday options, and a company pension.
- Other info: The role involves collaboration across multiple UK sites.
- Why this job: This hybrid role offers growth opportunities in both technical support and strategic ITSM.
- Qualifications: Ideal candidates should have experience in leading teams and managing IT service delivery.
The predicted salary is between 35000 - 45000 £ per year.
Simplify Group is seeking an IT Service Desk Team Leader based in Leicester to lead and develop their Service Desk team. This hybrid role combines technical support with strategic IT Service Management (ITSM) responsibilities.
The ideal candidate will:
- Lead a team across multiple UK sites
- Coach team members
- Manage incidents
- Ensure exceptional service delivery
Competitive salary and various benefits including on-site parking, generous holiday options, and a company pension are included.
IT Service Desk Team Lead - Hybrid Role & Growth in Leicester employer: Simplify Group
Working at Simplify Group in Leicester provides a competitive salary and benefits like on-site parking and a pension. The team focuses on developing IT service excellence across multiple locations, fostering a collaborative environment.
We think you need these skills to ace IT Service Desk Team Lead - Hybrid Role & Growth in Leicester
Team Leadership
Technical Support
IT Service Management (ITSM)
Incident Management
Coaching Skills
Service Delivery Management
Communication Skills
