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For Companies At a Glance
- Tasks: Provide technical support and ensure smooth IT operations for on-site and remote colleagues.
- Company: Join Simplify, the UK's leading conveyancing and property services business.
- Benefits: Enjoy a competitive salary, 25 days holiday, free parking, and more perks!
- Why this job: Be part of a dynamic team and make a real impact in IT support.
- Qualifications: Experience in technical support and troubleshooting hardware/software issues required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 27600 - 29400 £ per year.
Customer focused? Experience of providing technical support in a fast-paced environment? Confident troubleshooting hardware, software, and network issues? Why not join us here at Simplify as an IT Service Desk Analyst!
BENEFITS
- Competitive Salary of £32,000.00-35,000.00
- A modern office in beautiful surroundings
- Free Parking
- 25 Days' Holiday (Plus 8 Days Public Holiday)
- Option To Buy Or Sell Holiday
- Company Pension
- Life Assurance
- Enhanced Maternity, Paternity & Adoption Pay
- Free Conveyancing Legals
- GP 24-hour service
- Retail Discounts
- Plus Many More!
WHAT YOU’LL BE DOING
You’ll be joining us as a key member of the IT team, providing technical support across the business and playing a vital role in ensuring the smooth operation of IT systems. Your responsibilities will include:
- Providing technical support to on-site and remote colleagues, efficiently resolving IT issues
- Installing, configuring, and maintaining hardware, software, and peripherals
- Managing IT systems including ServiceNow, Microsoft 365, Azure, Intune, Citrix, and RingCentral telephony
- Building and deploying computers in line with company standards
- Managing user accounts and permissions in Active Directory and Entra
- Documenting and updating IT processes, procedures, and knowledge base articles
- Collaborating with external vendors to troubleshoot complex issues
- Implementing and enforcing hardware, software, and network security protocols
- Participating in IT projects with technical input
- Assisting with malware and antivirus management
OUR HIRING PROCESS:
- You’ve checked out our job ad
- It’s gathered your interest and you’ve applied using our easy application process
- If selected, you come meet our lovely team and we discuss the finer details
- In some cases, we might invite you for a second interview
- If successful, we make the offer and get the ball rolling
- Once in post you can recommend your friends come on over and earn a sweet referral bonus – for each one!
REQUIREMENTS
To thrive in this role, you’ll need:
- Experience providing technical support in a corporate environment
- Proficiency in troubleshooting hardware, software, and network issues
- Familiarity with ServiceNow, Microsoft 365, Azure, Endpoint Manager (Intune), and Active Directory
- A basic understanding of network and server infrastructure
- Proficiency in telephone support
- Site based in St. Ives, Cambridgeshire with very occasional UK travel as required
OUR PEOPLE
Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
ABOUT US
Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.
IT Service Desk Analyst employer: Simplify Group
Contact Detail:
Simplify Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Simplify. Understand their values, culture, and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with hardware, software, and network issues, brush up on your technical knowledge. Maybe even set up a mock IT support scenario with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Show off your customer service skills! As an IT Service Desk Analyst, you'll be helping colleagues solve their tech problems. Be ready to share examples of how you've provided excellent support in the past, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets to the right people. Plus, if you know someone who works here, get them to refer you for a bonus – it’s a win-win!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your experience in providing technical support and troubleshooting skills, as these are key for us. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and how your previous experiences align with our needs. Don’t forget to mention why you want to join us at Simplify – we love hearing what excites you about our company!
Showcase Relevant Skills: When filling out your application, make sure to showcase your proficiency in tools like ServiceNow, Microsoft 365, and Azure. We want to see that you’ve got the technical chops to handle the challenges of the role!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy, and it helps us keep everything organised. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Simplify Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with the tools mentioned in the job description like ServiceNow, Microsoft 365, and Azure. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Showcase Your Customer Focus
Since this role is customer-focused, prepare examples of how you've provided excellent support in previous positions. Think about times when you went above and beyond to help a colleague or client, and be ready to share those stories.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Practice articulating your thought process when faced with common IT issues, such as network failures or software glitches, to demonstrate your analytical skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, ongoing projects, or the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
