At a Glance
- Tasks: Be the friendly voice for customers, managing bookings and providing top-notch service.
- Company: Join Simplify, the UK's leading conveyancing and property services group.
- Benefits: Earn a competitive salary, bonuses, and enjoy 25 days holiday plus more perks!
- Other info: Diverse and inclusive workplace with a supportive team atmosphere.
- Why this job: Kickstart your career in property with excellent training and growth opportunities.
- Qualifications: Confident communicator with a passion for customer service; office experience is a plus.
The predicted salary is between 25704 - 31416 £ per year.
Part-Time - 15 hours per week; Mondays & Tuesdays 09:00-17:30
Location: St Ives, Cambridgeshire
Salary: £24,879.83 + bonus (£26,879.83 OTE) - pro-rata'd to £9,951.93 (£10,751.93 OTE)
If you are a Customer Service professional who is looking for the potential to earn good money whilst working for the largest conveyancing and property services group in the UK, then keep reading!
THE JOB
Working within the busy Developer Valuation team, the successful applicant will manage their own case load in an exemplary manner, encompassing best practices and the SLA's set within the department. Known internally as the Valuation Support Consultant, the Customer Service Assistant is responsible for phoning up new referrals within the SLA and booking in agent valuations. You will be responsible for your own task list and will need to prioritise to make sure the most urgent bookings are actioned first. A determined focus on targets, customer service, and overall performance will be key to your success, as will a strong sense of teamwork.
BENEFITS
- Competitive Salary of £24,879.83 + quarterly bonus (£26,879.83 OTE), pro-rata'd to £9,951.93 (£10,751.93 OTE)
- 25 Days' Holiday increasing with length of service Plus 8 Days' Public Holiday
- Pension
- Option To Buy Or Sell Holiday
- Life Assurance
- Employee Assistance Programme
- Enhanced Maternity, Paternity & Adoption Pay
- Free Conveyancing Legals
- GP-24 Hour Service
- Retail Discounts Plus Many More!
WHAT YOU’LL BE DOING
This role is all about being the first point of contact to our customers and leaving them with an excellent first impression to match! You will work closely with the wider Valuations team and liaise with estate agents, taking calls and bookings for valuation appointments. You’ll be confident, friendly and professional on the telephone, with a passion for providing outstanding customer service.
OUR HIRING PROCESS:
- You’ve checked out our job ad
- It’s gathered your interest and you’ve applied using our easy application process
- If selected, you come meet our lovely team and we discuss the finer details
- If successful, we make the offer and get the ball rolling
- Once in post you can even recommend your friends to join us and earn a sweet referral bonus – for each one!
REQUIREMENTS
You will spend most of your time on the phone often performing repetitive tasks so you'll need to be confident making and taking calls, and able to remain focused on the job at hand without getting easily bored or distracted. You will be unflappable under pressure and able to pay attention to detail to provide accurate work even when dealing with conflicting tasks and priorities. You will go above and beyond to provide an exceptional customer service, and assistance to your team mates when they are busy and need help and support. Lastly, communication will come easy to you. You’ll have a naturally engaging communication style and an empathetic approach when dealing with customers who may be upset and under pressure. Full training will be provided for the right person, however it is helpful for candidates to have some experience of having worked in a busy office setting at some point previously. This role is a fantastic first step into the world of Property and whilst we can make no promises, we have a demonstrable track record of developing dedicated and strongly performing members of this team into more senior positions across this division over time.
OUR PEOPLE
Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
ABOUT US
Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.
Customer Service Assistant - Part-Time employer: Simplify Group
At Simplify, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and communication. Our Leicester office provides a vibrant environment where employees can thrive, with opportunities for professional growth and a competitive benefits package that includes performance-related bonuses. Join us to be part of a team that is dedicated to making a meaningful impact in the conveyancing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Part-Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Simplify Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Simplify Group and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant - Part-Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Simplify Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Simplify Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Simplify Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Simplify Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Simplify Group will surely appreciate.
