At a Glance
- Tasks: Guide customers through their home moving journey with exceptional service and support.
- Company: Join the UK's leading conveyancing and property services group.
- Benefits: Competitive salary, uncapped commission, 25 days holiday, and a pension scheme.
- Other info: Full training provided; modern office with free parking and great transport links.
- Why this job: Make a real difference in people's lives during their biggest moves.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26393 - 26393 £ per year.
Customer Service and Sales Advisor– Guide Customers Through Life’s Biggest Moves St Ives (Cambs)| £26,393+ commission (OTE £1,000 PCM)
Are you someone who loves great conversations, understands people, and knows how to turn trust into results? At Simplify, we help home movers feel supported, informed, and confident during one of the most important decisions they’ll ever make. As a Customer Service and Sales Advisor you’ll combine exceptional service with commercial awareness to help customers choose the right Conveyancing support — transforming great conversations into successful conversions.
What Is Conveyancing? When someone buys or sells a home, the legal ownership must be transferred safely and correctly. That’s what our Conveyancing teams do. They handle contracts, conduct searches, manage enquiries, and ensure every legal requirement is met so our clients can move home smoothly. Your role is to be the first friendly expert who helps customers understand this process and choose Simplify with confidence.
Your Role: Sales Through Service
- As the first point of contact for home movers, your mission is to:
- Deliver a genuinely supportive customer experience
- Use our proven sales framework to keep conversations clear, structured, and supportive.
- Explain the conveyancing journey in simple, reassuring terms (don’t worry — we’ll train you!).
- Spot opportunities naturally
- Listen for buying signals and adapt your approach to meet customer needs.
- Highlight how Simplify’s speed, transparency, and specialist teams make moving easier.
- Convert conversations into customers
- Guide customers toward the right service, based on what matters most to them.
- Build trust, handle objections professionally, and close sales confidently.
- Maintain a healthy pipeline that supports our Conveyancing teams and overall business growth.
What We’re Looking For
- You’re the perfect fit if you have:
- Strong communication skills and the ability to reassure, guide, and influence.
- A service‑first approach with a natural commercial instinct.
- Confidence to adapt your style, think on your feet, and overcome objections.
- A results‑driven mindset with a genuine passion for helping people.
- Experience in sales or property services (helpful but not essential — full training provided!).
- A warm, friendly, professional style that makes customers feel in safe hands.
Why Join Simplify?
We’re the UK’s leading conveyancing and property services group, based in a modern St Ives office with free parking and great transport links. You’ll enjoy:
- Competitive salary
- Uncapped commission
- 25 days holiday + 8 public holidays
- Option to buy/sell additional holiday
- Pension scheme
Sales Advisor - NO COLD CALLING in Cornwall employer: Simplify Group
At Simplify, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in our modern St Ives office. With a focus on employee growth, we provide comprehensive training and development opportunities, alongside competitive salaries and uncapped commission structures. Our culture emphasises teamwork and customer-centric values, ensuring that every team member feels valued and empowered to make a difference in the lives of our customers during their significant life transitions.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - NO COLD CALLING in Cornwall
✨Tip Number 1
Get to know the company inside out! Research Simplify's values, services, and what makes them stand out in the conveyancing world. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about guiding customers through their moving journey, try role-playing with friends or family. This will help you feel more confident when it comes to reassuring and influencing potential clients.
✨Tip Number 3
Be ready to adapt! During your conversations, listen carefully for buying signals and be prepared to adjust your approach based on what the customer needs. This flexibility can make all the difference in converting a chat into a sale.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Simplify family. Let’s get you started on this exciting journey!
We think you need these skills to ace Sales Advisor - NO COLD CALLING in Cornwall
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping people and your love for great conversations.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your communication skills and any relevant experience that shows how you can deliver a supportive customer experience. We’re looking for those who can connect with customers!
Be Clear and Concise:Keep your application clear and to the point. Use simple language to explain why you’re a great fit for the Sales Advisor role. Remember, we appreciate straightforwardness just like we do with our customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Simplify Group
✨Know Your Stuff About Conveyancing
Before the interview, take some time to understand what conveyancing is and why it matters. Familiarise yourself with the process and key terms so you can confidently explain it to potential customers. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your Communication Skills
Since this role is all about guiding customers through important decisions, practice your communication skills. Think of examples where you've successfully helped someone understand a complex topic or resolved an issue. Be ready to demonstrate how you can turn a conversation into a supportive experience.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your sales approach. Prepare by thinking about how you would handle common customer objections or questions. Practising these scenarios will help you feel more confident and showcase your ability to adapt your style to meet customer needs.
✨Highlight Your Results-Driven Mindset
Be ready to discuss times when you've achieved results, whether in sales or customer service. Share specific examples that illustrate your passion for helping people and how you’ve turned challenges into successes. This will resonate well with the interviewers looking for a results-driven candidate.
