Job Description Customer Success & Support Associate Simplified Energy | London (Hybrid) | Full-time About Simplified Energy We build digital tools for renewable energy installers - solar, battery storage, heat pumps, EV charging and more. Our platform helps installers quote faster, win more business, and deliver a better customer experience. We move fast, we care about doing things properly, and we take real pride in the product we're building. Our customers are trade-background business owners - practical, straight-talking people who need software that just works, and someone who knows their account when they call. This is a mixed customer success and support role. You'll be the first point of contact for a set of customers - helping them get set up and get value from the platform, and also being the person they come to when something's gone wrong. Day to day, that's a genuine split: running onboarding calls, checking in on how accounts are using the platform, and helping them configure it properly - alongside handling inbound support queries, triaging and resolving what you can in-platform, and escalating genuine bugs to the dev team in Linear. Support Handling inbound support queries via email and live chat Onboarding & account relationships Holding regular check-ins to understand how accounts are using the platform and where they're getting stuck Helping customers configure Instant Quote Tools, Proposals, Service Plans, Customer Portal, and Customer Journeys for their business Working with digital agencies who manage platforms on behalf of some customers Process & knowledge building Building and maintaining help documentation, FAQs, and onboarding materials Experience in a customer-facing role - support, account management, or customer success Comfortable using and understanding software platforms Experience writing clear, professional customer communications Strong communicator - translates technical detail into plain English Organised - juggles live tickets and an account portfolio without things slipping Bonus points 25 days holiday ~ Remote-first team, meeting in London a couple of days a week (optional) ~ If you've got an example of a tricky support problem you solved, or a customer relationship you turned around, we want to hear it.
Customer Success Associate (Finance) in London employer: Simplified Energy
Simplified Energy is an exceptional employer, offering a dynamic hybrid work environment in London where you can thrive as a Customer Success Specialist. With a strong focus on employee growth, you'll have the opportunity to develop your career into senior roles while working closely with a supportive, remote-first team and having direct access to the founders. Enjoy a culture that values innovation and collaboration, making it a rewarding place to contribute to meaningful customer experiences.
