At a Glance
- Tasks: Resolve telecom support tickets and troubleshoot connectivity issues in a dynamic environment.
- Company: Join Simplicity Group, a leader in advanced telecom solutions across the UK and Ireland.
- Benefits: Enjoy a competitive salary, private healthcare, and ongoing training opportunities.
- Other info: Collaborative culture with excellent career growth and modern office perks.
- Why this job: Make a real impact by supporting critical communication for diverse industries.
- Qualifications: 2-3 years experience in telecom support and strong troubleshooting skills required.
The predicted salary is between 28000 - 32000 £ per year.
Requirements
- We need someone with proven, hands‑on experience within a telecom or communications provider, or a closely comparable environment and technology stack.
- We require strong experience across UCaa S / hosted telephony and data connectivity.
- We need excellent verbal and written communication, with confidence speaking to customers, internal teams, and suppliers.
- We need solid networking fundamentals, including TCP/IP, VLANs, routing, and switching.
- We need confidence configuring routers and troubleshooting connectivity issues.
- We need a strong ownership mindset and the ability to see issues through to resolution.
- We are looking for someone with at least 2-3 years experience in a telecom support or technical engineering role.
- We require demonstrable troubleshooting and diagnostic skills.
- We prefer candidates with a full UK driving licence.
- We require candidates who are comfortable working full‑time from our Belfast office.
- We need a positive, collaborative, and customer‑focused approach.
- We require work authorisation for the United Kingdom.
- We prefer applicants who live permanently within Northern Ireland.
Responsibilities
- We own and resolve telecom support tickets across the full range of complexity, from routine requests to complex technical escalations.
- We diagnose and resolve hosted telephony, UCaa S, and data connectivity issues.
- We support Horizon, Horizon for Webex, Webex for Gamma, Gamma Contact, LG i PECS, and Cisco platforms.
- We configure and troubleshoot routers, firewalls, switches, and local network infrastructure.
- We diagnose broadband, FTTP, SIP, and connectivity faults.
- We elevate and manage incidents with suppliers and carrier partners.
- We share knowledge and provide technical guidance to colleagues across the team.
- We work closely with Engineering and Sales to deliver successful customer outcomes.
- We maintain accurate documentation within our CRM and support systems.
- We contribute to continuous improvement across technical processes and customer support.
- Technologies
- Cisco
- CRM
- Support
- Network
- TCP/IP
- Active Directory
- Ethernet
- LAN
- Microsoft 365
- Mobile
- Office 365
- Windows
More
We are Simplicity Group, delivering advanced business connectivity and telecom solutions across the UK and Ireland.
Our Telecom division supports organisations in healthcare, professional services, logistics, manufacturing, and other multi‑site businesses where reliable communication is critical.
We offer hosted telephony, connectivity, networking, and unified communications solutions, alongside Fleet Risk Management services.
We provide a competitive salary, pension, Bupa private healthcare, the Yu Life wellbeing platform, structured onboarding and technical training, ongoing certification and supplier training, exposure to the latest telecom technologies, and a modern office environment with onsite parking.
- competitive salary
- pension
- Bupa private healthcare
- the Yu Life wellbeing platform
- structured onboarding and technical training
- ongoing certification and supplier training
- exposure to the latest telecom technologies
- a modern office environment with onsite parking
Our culture is built on accountability, professionalism, high standards, and continuous improvement, and we work in a collaborative, high‑performance team from our Belfast office.
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Telecom Support Engineer (Service Desk) employer: Simplicity Group LTD
At Simplicity Group, we pride ourselves on being an exceptional employer, offering a competitive salary and comprehensive benefits including Bupa private healthcare and a modern office environment in Belfast. Our culture fosters collaboration and accountability, providing ample opportunities for professional growth through structured onboarding, ongoing training, and exposure to cutting-edge telecom technologies, making it an ideal place for Telecom Support Engineers looking to advance their careers in a supportive and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Telecom Support Engineer (Service Desk)
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Simplicity Group LTD and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Simplicity Group LTD.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Telecom Support Engineer (Service Desk)
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Simplicity Group LTD.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Simplicity Group LTD.
How to prepare for a job interview at Simplicity Group LTD
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
