At a Glance
- Tasks: Coordinate and schedule service assignments for field technicians, ensuring customer satisfaction.
- Company: Join a dynamic fleet service team in Northern Ireland with a focus on efficiency.
- Benefits: Enjoy career progression, 30 days annual leave, and staff appreciation days.
- Other info: Hybrid working environment with opportunities for training and development.
- Why this job: Be the key link between clients and technicians, making a real impact on service delivery.
- Qualifications: Experience in a similar role, strong organisational skills, and excellent communication abilities.
The predicted salary is between 31500 - 38500 £ per year.
We are actively searching for an experienced and highly organised individual in Ireland to join our fleet service team.
We are seeking a motivated and organised Field Service Coordinator to join our team. The Field Service Coordinator will play a crucial role in ensuring the efficient and effective deployment of our field service technicians. This role involves coordinating and scheduling service assignments, optimising technician routes, and maintaining a strong focus on customer satisfaction. The Field Service Coordinator will serve as a key point of contact between our clients and our field service team.
Key Responsibilities
- New Customer Onboarding: Assist in onboarding new customers and coordinate new projects to ensure a smooth transition.
- Project Review: Monitor installation progress to ensure it aligns with target completion dates and make necessary adjustments to meet agreed-upon deadlines while assisting the project coordinator in delivering to the customer.
- Service Scheduling: Efficiently schedule and assign field service technicians to service calls and installations, considering location, urgency, and technician skill sets.
- Customer Communication: Act as the main customer contact, providing service appointment updates, technician arrival information, and addressing inquiries or concerns. Collaborate with customers to assess job requirements and vehicle availability, ensuring a smooth service experience.
- Enhance Engineer Productivity and Team Collaboration: Optimise technician routes to minimise travel time, reduce fuel costs, and increase service efficiency, while closely collaborating with the engineering team for efficient service delivery.
What you’ll need to succeed
- Previous experience from a similar role or industry experience (telematics, vehicle CCTV, motor trade).
- Geographic knowledge of NI & ROI.
- Strong organisational and multitasking skills with a keen attention to detail.
- Excellent communication and customer service skills.
- Proficiency in using scheduling and dispatch software or tools.
- Ability to work effectively in a fast-paced, dynamic environment.
- Problem-solving skills and the ability to make quick, informed decisions.
- Display a strong desire and ability to adapt to changing situations and challenges in a dynamic work environment.
What you will get in return
- Career progression and training opportunities.
- Staff appreciation days.
- Company pension.
- 30 days of annual leave.
Fleet Service Coordinator in Belfast employer: Simplicity Group
Join our dynamic fleet service team in Belfast, where we prioritise employee growth and satisfaction. As a Fleet Service Coordinator, you'll benefit from a supportive work culture that values collaboration and innovation, alongside generous perks such as 30 days of annual leave and career progression opportunities. Experience a fulfilling role that not only enhances your skills but also contributes to the success of our clients and team.
