At a Glance
- Tasks: Support fleet operations and deliver top-notch customer service in a fast-paced environment.
- Company: Join Simplicity Group, a leader in fleet and mobility technology.
- Benefits: Competitive salary, pension scheme, and career development opportunities.
- Other info: Full training provided with clear paths for career progression.
- Why this job: Be at the forefront of technology while making a real impact on customer experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
We are actively searching for a customer-focused and highly organised individual to join our fleet support team. At Simplicity Group, we don’t just support fleets — we enable them to operate safely, efficiently, and without disruption. As a Fleet Customer Support Specialist, you will be at the frontline of a fast-paced, vehicle-first technology business, supporting customers across the UK & Ireland and working closely with globally recognised partners including Webfleet (part of the Bridgestone Group) and Mantis Live CCTV. This role is suited to someone who is passionate about delivering a world-class customer experience, thrives in a dynamic environment, and has a genuine appetite to build a long-term career in fleet and mobility technology.
Key Responsibilities
- Act as first-line customer support for fleet operations, handling inbound calls and emails in line with KPIs and service levels.
- Deliver a professional, solutions-focused customer experience at every interaction.
- Log, manage, and progress customer enquiries accurately within the CRM system (Salesforce).
- Diagnose and troubleshoot hardware and software issues relating to fleet telematics and vehicle CCTV products.
- Provide technical fault analysis and identify appropriate resolutions.
- Support engineers remotely with commissioning, testing, and updating customer portals following installations.
- Monitor the performance of installed software and hardware to ensure smooth customer operations.
- Work closely with Engineering, Operations, and Stock teams to maintain consistency of service and process.
- Support vehicle-first logistical challenges including installations, servicing live vehicles, and managing time-critical dependencies.
- Maintain accurate records of customer interactions and technical issues.
- Escalate issues where required and contribute to continuous improvement initiatives.
What We’re Looking For
- A strong customer-first mindset with a commitment to service excellence.
- Comfortable working in a fast-paced, operationally complex environment.
- Confident dealing with time-critical situations and multiple stakeholders.
- Proactive, solutions-focused, and able to take ownership.
- Motivated by responsibility and keen to build a career in technology.
Essential Skills and Experience
- Experience in a customer-focused role.
- Excellent verbal and written communication skills with a professional telephone manner.
- Strong organisational skills with the ability to multitask and prioritise effectively.
- Logical approach to problem solving and fault diagnosis.
- Ability to work under pressure and meet service level targets.
- PC literate with proficiency in Microsoft Office.
- Positive attitude, strong work ethic, and attention to detail.
Training and Development
- Full training provided on Simplicity Group products, services, and processes.
- Ongoing product and systems training as technology evolves.
- Clear opportunities for progression into senior support, technical, or operational roles for high performers.
What We Offer
- Competitive salary and pension scheme.
- Cycle to Work scheme.
- Structured job development programmes.
- Ongoing training and career progression.
- Professional, supportive working environment within a high-performing team.
EQUAL OPPORTUNITIES
Simplicity Group Ltd is committed to equal employment opportunities and considers all individuals for employment regardless of their background, with a focus on merit and qualifications for the job. All candidates will be subject to necessary identity, security, and reference verifications as part of the recruitment process. The company respects the privacy of all individuals and handles personal data in accordance with General Data Protection Regulation (GDPR) and related best practices. The processing of personal data is carried out in compliance with Simplicity Group Ltd’s recruitment processes.
Fleet Customer Support Specialist in Belfast employer: Simplicity Group
Simplicity Group is an exceptional employer, offering a dynamic work environment in Belfast where innovation meets opportunity. With a strong focus on employee growth, competitive salaries, and comprehensive benefits like private medical care and professional training, we empower our team to excel in their careers while contributing to meaningful projects in fleet sales. Join us to be part of a culture that values safety, collaboration, and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Customer Support Specialist in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Simplicity Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Simplicity Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Fleet Customer Support Specialist in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Simplicity Group:Your cover letter is your chance to shine! Tell us why you want to work at Simplicity Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Simplicity Group!
How to prepare for a job interview at Simplicity Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
