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- Tasks: Assist clients with inquiries and promote our end-of-life planning services.
- Company: Join Simpler Law, a leading firm in affordable end-of-life planning.
- Benefits: Earn £35,000–45,000 pa, enjoy hybrid working, and monthly perks like free breakfast and massages.
- Why this job: Make a real difference by helping clients secure their future while enjoying a vibrant work culture.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for growth and fun company events.
The predicted salary is between 28000 - 36000 £ per year.
Join us at Simpler Law, one of the largest law firms specialising in end‑of‑life planning in the U.K. Our purpose is to ensure that everyone has affordable end‑of‑life planning in place, as over 60% of the UK population lacks a current will.
Responsibilities:
- Deal with inbound client inquiries, building trust and promoting our services.
- Match clients to the most suitable product using your in‑depth knowledge and close sales where appropriate.
- Handle existing client issues, ensuring satisfaction at all times.
- Represent the Simpler Law brand and maintain a high level of service.
Requirements:
- Customer focused with excellent communication and organisational skills.
- Committed, ambitious and self‑driven to achieve key KPIs.
- Able to access and work within a database.
- Proficient admin skills.
- Capable of building rapport with clients.
- Can work energetically as part of a team.
- Minimum two years experience in a customer‑focused sales environment.
Benefits:
- OTE £35,000–45,000 pa.
- Company events.
- Company pension.
- Free on‑site parking.
- Hybrid working after training.
- Discounts.
- Employee referral scheme.
- 28 days holiday (including bank holidays) – increases with length of service.
- Staff incentives.
- Free breakfast on Tuesdays.
- Monthly massages.
- Monthly networking events with free drinks.
- Unlimited barista coffee & hot chocolate.
- Secure bike lock‑up.
- Lockers and showers.
Seniorities: Entry level.
Employment type: Full‑time.
Location: Manchester, England, United Kingdom.
Customer Service Advisor in Manchester employer: Simpler Law
Contact Detail:
Simpler Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research Simpler Law's values and services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients, role-play common scenarios with a friend or family member. This will help you build rapport and handle inquiries like a pro.
✨Tip Number 3
Network, network, network! Attend events or connect with current employees on LinkedIn. Building relationships can give you insider tips and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Simpler Law.
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've built trust with clients and handled inquiries in the past. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our mission at Simpler Law and can connect their experience to our values.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Simpler Law team!
How to prepare for a job interview at Simpler Law
✨Know Your Stuff
Make sure you understand the services offered by Simpler Law. Familiarise yourself with end-of-life planning and the importance of having a will. This knowledge will help you build trust with clients during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively handled client inquiries and built rapport.
✨Be KPI Savvy
Understand what KPIs are relevant to the role and be ready to discuss how you've met or exceeded them in previous positions. This shows that you're results-driven and committed to achieving targets, which is crucial for this job.
✨Emphasise Team Spirit
Simpler Law values teamwork, so be prepared to talk about your experience working in a team environment. Share specific instances where you collaborated with colleagues to solve problems or improve service delivery.
