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- Tasks: Engage with clients, build trust, and promote our end-of-life planning services.
- Company: Join Simpler Law, a leading firm in affordable end-of-life planning.
- Benefits: Enjoy a supportive work environment with a focus on customer satisfaction.
- Why this job: Make a real difference by helping people secure their future with our services.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: No cold calling; we receive over 120 referrals daily!
The predicted salary is between 30000 - 42000 £ per year.
Overview: Simpler Law is one of the largest law firms specialising in end-of-life planning in the U.K. Our purpose at Simpler Law is to ensure that everyone has affordable end of life planning in place. Currently, over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date. With over 30 years working in the Customer Services sector, at Simpler Law Limited we pride ourselves on strong internal values and high standards of customer service and a 5-star Trustpilot rating.
Responsibilities:
- Your Job: due to the continued growth of our company, we are recruiting a sales specialist to work in our contact centre on Doddington Road.
- Your role will be to deal with our clients in the following areas (please note there is no cold calling, we receive over 120 referrals per day):
- Dealing with inbound clients enquiring about our services, building a relationship of trust, and promoting our services.
- With your in-depth product knowledge, you'll be matching our clients to the best service for them and closing with enthusiasm where appropriate on suitable products.
- Dealing with existing clients and ensuring customer satisfaction at all times.
- Being a voice of the Simpler Law Brand and maintaining high standards of customer service.
Customer Service Advisor in Lincoln employer: Simpler Law
Contact Detail:
Simpler Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Lincoln
✨Tip Number 1
Get to know the company inside out! Research Simpler Law's values and services so you can chat confidently about how you can contribute to their mission. This shows you're genuinely interested and ready to be a part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to build trust with clients. Role-play with a friend or family member to get comfortable with handling inquiries and promoting services enthusiastically.
✨Tip Number 3
Be prepared for questions about customer satisfaction! Think of examples from your past experiences where you've gone above and beyond for a client. This will help you stand out as someone who truly cares about delivering top-notch service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Simpler Law family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience you have in customer service and showcase your ability to build relationships with clients. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about end-of-life planning and how you can contribute to our mission at Simpler Law. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past interactions, let us know you can be the voice of the Simpler Law brand.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Simpler Law
✨Know Your Stuff
Make sure you understand the services offered by Simpler Law. Familiarise yourself with end-of-life planning and the importance of having a valid Will. This knowledge will help you build trust with clients during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you built relationships, resolved issues, and ensured customer satisfaction. This is crucial for a role that prides itself on high standards.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing but understanding what the interviewer is saying. It shows that you value communication, which is key in a customer service role.
✨Be Enthusiastic
Show your passion for helping others and your enthusiasm for the role. A positive attitude can go a long way in making a great impression. Remember, you're not just selling a service; you're promoting peace of mind for clients.
