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- Tasks: Lead a dynamic customer service team and ensure top-notch support for clients.
- Company: Join Simpler Law, a leading UK law firm with a stellar reputation.
- Benefits: Earn up to £65,000 OTE, enjoy 28 days holiday, and access great perks.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Full training provided; thrive in a supportive and energetic environment.
The predicted salary is between 36000 - 60000 £ per year.
simpler Law is one of the UK’s largest law firms specialising in end‑of‑life planning. With over 30 years of experience in customer service, we pride ourselves on strong values, high standards of customer service, and a 5‑star Trustpilot rating.
No legal experience necessary – full training is provided. The Sales Specialist will work in our contact centre on Doddington Road, Lincoln. The role is to oversee all customer service departments, ensuring existing and new customers receive outstanding support and continuity throughout their relationship with the business.
Responsibilities
- Reliable customer service & support
- Lead day‑to‑day customer services operations, ensuring timely and effective responses to enquiries, orders and issues
- Commit to key KPIs and perform to meet them
- Manage the customer services team and provide guidance where needed
- Provide training and performance oversight to the customer services team
- Handle escalated customer complaints/concerns with professionalism and a problem‑solving focus
- Build strong, long‑term relationships with customers by regularly checking in and identifying opportunities
- Ensure documents are processed within a timely manner
- Use CRM systems to maintain accurate customer records
Requirements
- Proven experience in customer service, account management or customer success
- Strong communication skills (written & verbal)
- Experience managing multiple priorities in a fast‑paced environment
- Sales & KPI‑driven
- Proactive and solutions‑focused approach to problem solving
- Strong organisational skills / attention to detail
- Experience using CRM systems, order management systems and Microsoft Office
- Customer‑centric mindset with a genuine desire to help
- Calm under pressure and able to maintain professionalism in challenging situations
- Collaborative team player who can also work independently
- Desire to motivate and push people to work to their best ability without applying a stressful level of pressure
- Positive, energetic and committed to delivering excellence
- Ability to build rapport with clients
- Ability to help clients make informed decisions
Full-time role of 37.5 hours per week, Monday to Friday (typically) 9‑5:30pm
Benefits
- Genuine OTE £65,000pa
- Company events
- Company pension
- Free on‑site parking
- Discounts
- Employee referral scheme
- 28 days holiday (inc. bank holidays) – increases with length of service
- Staff incentives
Centre Manager in Lincoln employer: Simpler Law
Contact Detail:
Simpler Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager in Lincoln
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Centre Manager role at Simpler Law. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and think about how your experience aligns with what Simpler Law is looking for. Practise your answers, but keep it natural – we want to see the real you shine through!
✨Tip Number 3
Show off your skills! If you get the chance, bring examples of how you've handled customer complaints or led a team in the past. This will demonstrate your proactive and solutions-focused approach, which is exactly what Simpler Law values.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Simpler Law family. Good luck!
We think you need these skills to ace Centre Manager in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Centre Manager role. Highlight your customer service experience and any leadership roles you've had, as we love to see how you can lead a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our values at Simpler Law. Keep it friendly and professional!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application is clear and concise. We want to see your ability to convey information effectively, so proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Simpler Law
✨Know the Company Inside Out
Before your interview, take some time to research Simpler Law. Understand their values, customer service approach, and what makes them stand out in end-of-life planning. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you resolved complaints or built strong relationships with clients. Be ready to discuss how you can bring that same level of excellence to Simpler Law.
✨Demonstrate Problem-Solving Abilities
The Centre Manager role requires a proactive and solutions-focused mindset. Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your ability to stay calm under pressure and maintain professionalism, especially when dealing with escalated issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the position. You might want to inquire about the team dynamics, training processes, or how success is measured in the role. It’s a great way to demonstrate your interest and gather valuable information.
