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- Tasks: Lead customer service operations and ensure top-notch support for clients.
- Company: A leading law firm in Lincoln with a focus on customer success.
- Benefits: Earn up to £65,000 OTE, enjoy 28 days holiday, and participate in company events.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Full training provided; no legal experience needed.
The predicted salary is between 42000 - 78000 £ per year.
A prominent law firm in Lincoln is seeking a sales specialist for their contact center. This full-time role involves managing customer service operations and ensuring high standards of support.
Candidates should possess strong communication skills and a customer-centric mindset. Experience in customer service is preferred, but no legal experience is necessary as full training will be provided.
Benefits include a genuine OTE of £65,000, company events, pension, and 28 days of holiday.
Centre Operations & Customer Success Lead in Lincoln employer: Simpler Law Limited
Contact Detail:
Simpler Law Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Operations & Customer Success Lead in Lincoln
✨Tip Number 1
Network like a pro! Reach out to current employees at the law firm on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on showcasing our customer service skills and how we handle challenging situations.
✨Tip Number 3
Dress to impress! Even if it’s a virtual interview, looking sharp shows we mean business. It sets a positive tone right from the start.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to remind them of our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Centre Operations & Customer Success Lead in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Highlight Your Customer-Centric Mindset: We want to see how you put customers first! Share examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles. This will help us understand your approach to customer service.
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention the skills and experiences that align with the job description, so we can see why you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Simpler Law Limited
✨Know the Company Inside Out
Before your interview, take some time to research the law firm. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer-Centric Mindset
Since this role is all about customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with a positive attitude.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and what success looks like in this role. This shows that you’re engaged and serious about finding the right fit for both you and the company.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and operations management. You can even do a mock interview with a friend or family member. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
