Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch support for clients.
- Company: Join Simpler Law, a leading firm in affordable end-of-life planning.
- Benefits: Earn up to £65,000 OTE, enjoy 28 days holiday, and benefit from discounts.
- Why this job: Make a real difference by helping clients secure their future with expert guidance.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Full training provided; thrive in a supportive, energetic environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Simpler Law is one of the largest law firms specialising in end-of-life planning in the U.K. Our purpose at Simpler Law is to ensure that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date. With over 30 years working in the Customer Services sector, at Simpler Law Limited we pride ourselves on strong internal values and high standards of customer service and a 5-star Trustpilot rating. Due to the continued growth of our company, we are recruiting a sales specialist to work in our contact centre on Doddington Road, Lincoln. No Legal Experience Necessary; Full Training Is Provided.
Responsibilities
- Reliable customer service & support
- Leading day to day customer services operations, ensuring timely and effective responses to enquiries, orders and issues
- Committed, ambitious and personally driven to perform to key KPIs.
- Managing the customer services team and providing guidance where needed
- Providing training and performance oversight to the customer services team
- Handling escalated customer complaints / concerns with professionalism and problem solving focus.
- Building strong, long-term relationships with customers, by regularly checking in and identifying opportunities.
- Oversee documents are processed within a timely manner.
- Use CRM systems to maintain accurate customer records
Job Requirements
- Results driven, passionate and experienced Customer Relations Manager.
- Proven experience in customer service, account management or customer success role(s)
- Strong communication skills (written & verbal)
- Experience managing multiple priorities in a fast-paced environment
- Sales & KPI Driven
- Proactive and solutions-focused approach to problem solving
- Strong organisational skills / attention to detail
- Experience using CRM systems, order management systems and Microsoft Office.
- Customer-centric mindset with a genuine desire to help
- Calm under pressure and able to maintain professionalism in challenging situations
- Collaborative team player who can also work independently
- Desire to motivate and push people to work to their best ability without applying a stressful level of pressure
- Positive, energetic and committed to delivering excellence
- Can build rapport with clients.
- Can help clients make informed decisions.
This is a full-time role of 37.5 hours per week, Monday to Friday (typically) 9-5.30pm
Benefits
- Genuine OTE £65,000pa
- Company Events
- Company Pension
- Free on-site parking
- Discounts
- Employee Referral Scheme
- 28 Days Holiday (Inc Bank Holidays)
- Increases with Length of Service
- Staff Incentives
Centre Manager in Lincoln employer: Simpler Law Limited
Contact Detail:
Simpler Law Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager in Lincoln
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; demonstrate your passion for customer service and how you can contribute to their mission at Simpler Law.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your commitment to joining their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of the Simpler Law family.
We think you need these skills to ace Centre Manager in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Centre Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about end-of-life planning and how your background makes you a great fit for Simpler Law. Keep it engaging and personal!
Showcase Your Achievements: When detailing your experience, focus on specific achievements and results you've delivered in previous roles. We love numbers, so if you’ve hit KPIs or improved customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Simpler Law Limited
✨Know the Company Inside Out
Before your interview, take some time to research Simpler Law. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, prepare examples from your past experiences where you’ve excelled in this area. Think about times when you resolved complaints or built strong relationships with clients, as these stories will resonate well.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you approach challenges. Simpler Law values a proactive and solutions-focused mindset, so think of specific instances where you’ve successfully navigated difficult situations or improved processes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s growth.
