At a Glance
- Tasks: Be the hero for our customers by resolving inquiries and enhancing their experience.
- Company: Join a growing team at Kapsel, based in Glasgow's vibrant East End.
- Benefits: Enjoy 33 days off, private healthcare, and a hybrid work model.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer care while developing your skills.
- Qualifications: Fluent German speaker with customer service experience and problem-solving skills.
The predicted salary is between 27979 - 27979 € per year.
Are you ready to take your customer service skills to the next level? We're on the lookout for a full time German-speaking individual who is passionate about enhancing the customer experience and delivering an unforgettable journey from start to finish. This is a full time position working 37.5 hours a week (Mon-Friday 9-5:30pm). We are growing our German market, Kapsel, and are looking for a determined individual who can help us take on the challenge. German language skills are therefore essential, preferably a native speaker. We are based in Glasgow's East End. You will be required in person two days a week in the office and the remainder of the time you can work remotely.
Responsibilities
- As the first point of contact for our customers, you'll be their hero!
- Answering calls, responding to emails, and picking up contact via social and other channels through our efficient ticketing system.
- Showcase your customer‑centric mindset and problem‑solving prowess.
- Handle call and ticket/email inquiries, resolve missing orders, and collaborate with internal and external teams to ensure every customer's concerns or issues regarding prescriptions or purchases are promptly resolved.
- As you grow more confident in your role, additional tasks will be introduced that will challenge and excite you.
Requirements
- German language skills, preferably native speaker.
- Experience with Zendesk (or similar ticketing system).
- Experience handling vulnerable customers.
- Out‑of‑the‑box problem‑solving ability.
- Strong customer‑centric mindset and communication skills.
Salary: £27,979
Benefits
- 33 days (inclusive of bank holidays) + 1 day after 2 years of service, up to 5 extra days
- Extra day off for your birthday
- Company share scheme
- Bupa Private Healthcare
- Income Protection
- Cycle to Work Scheme
- My Gym Discounts
- Enhanced Company pension scheme
- Quarterly Team Training and Social Budget
- Enhanced Maternity and Paternity Leave
- Rewarding bonus incentive scheme
- 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.
- Love2Shop Discount
- Hybrid working
- Office extras: Fresh fruit, A free coffee machine
Simple Online Healthcare is proud to be an Equal Opportunity Employer.
Patient Care Advisor (German speaking) employer: Simple Online Healthcare
At Simple Online Healthcare, we pride ourselves on being an exceptional employer that values our employees' well-being and professional growth. Located in Glasgow's vibrant East End, we offer a supportive work culture with flexible hybrid working options, generous benefits including private healthcare and a rewarding bonus scheme, and ample opportunities for career advancement. Join us to make a meaningful impact in the German market while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor (German speaking)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kapsel and their mission. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your German! Since this role requires strong language skills, brush up on your German communication. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these during your interview to demonstrate your out-of-the-box thinking.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up in the future.
We think you need these skills to ace Patient Care Advisor (German speaking)
Some tips for your application 🫡
Show Off Your German Skills:Since we're looking for a German-speaking superstar, make sure to highlight your language skills right at the top of your application. If you're a native speaker, let us know! We want to see how you can bring that flair to our customer service.
Tailor Your Experience:When you’re writing about your past experiences, focus on those that showcase your customer service skills. Mention any experience with ticketing systems like Zendesk and how you've handled tricky situations with vulnerable customers. We love a good problem-solver!
Be Personable:We’re all about enhancing the customer experience, so let your personality shine through in your application. Use a friendly tone and show us how you connect with customers. Remember, you’ll be their hero, so we want to see that passion!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re keen on joining our team at Kapsel!
How to prepare for a job interview at Simple Online Healthcare
✨Brush Up on Your German
Since this role requires strong German language skills, make sure you're comfortable speaking and writing in German. Practise common customer service phrases and scenarios to ensure you can communicate effectively during the interview.
✨Know the Company Inside Out
Research Kapsel and its mission to enhance customer experience. Familiarise yourself with their services and values, so you can demonstrate your enthusiasm for the company and how you align with their goals during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully handled challenging customer situations in the past. Highlight your out-of-the-box thinking and how you resolved issues, as this will show your potential employer that you're ready to tackle any challenges that come your way.
✨Get Comfortable with Technology
Since experience with Zendesk or similar ticketing systems is a requirement, brush up on your tech skills. If you haven't used these systems before, consider watching tutorials or reading up on best practices to show you're proactive and tech-savvy.
