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- Tasks: Be the first point of contact for customers, handling inquiries with a customer-centric mindset.
- Company: Join Simple Online Healthcare, a growing company dedicated to simplifying healthcare.
- Benefits: Enjoy 33 days holiday, private healthcare, gym discounts, and a hybrid working model.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in customer experiences while working remotely and in a supportive team.
- Qualifications: Fluent German speaker with strong problem-solving skills and customer service experience.
The predicted salary is between 27979 - 27979 £ per year.
Are you ready to take your customer service skills to the next level? We are looking for a full-time German-speaking individual who is passionate about enhancing the customer experience and delivering an outstanding journey from start to finish. This is a full-time role working 37.5 hours per week (Mon–Fri 9:00–17:30) with remote working. We are growing our German market and are seeking a determined person who can help us take on the challenge. German language skills are essential, preferably you are a native speaker. You will be required in person 2 days a week in the office and the remainder of the time you can work remotely.
Responsibilities:
- Be the first point of contact for customers, handling calls, emails, and messages via social and other channels through our ticketing system with a customer-centric mindset and problem-solving approach.
- Excel in call and ticket/email handling with a willingness to take on additional tasks as you grow in the role.
- Provide comprehensive support, address general inquiries, resolve missing orders, and collaborate with internal and external teams to ensure customer concerns regarding prescriptions or purchases are resolved promptly.
- Adapt to a fast-paced, evolving environment as the service offering grows with the company.
Requirements:
- German language skills are essential (native speakers preferred).
- Full-time position, 37.5 hours per week, Mon–Fri, with remote work and in-office two days per week.
- Experience with Zendesk (or similar) and dealing with vulnerable customers; strong problem-solving skills.
- Willingness to participate in training and receive ongoing support to ensure success.
- Right to work in the UK; sponsorship is not available for this position.
Salary: £27,979
Benefits and Perks:
- 33 days holiday (including bank holidays) plus 1 day after 2 years of service, up to 5 extra days.
- Extra paid day off for your birthday.
- Company share scheme.
- Bupa Private Healthcare.
- Income protection.
- Cycle to work scheme.
- Gym discounts.
- Enhanced company pension scheme.
- Quarterly team training and social budget.
- Enhanced maternity and paternity leave.
- Rewarding bonus incentive scheme.
- 24/7 helpline for physical and mental health support, counselling, and wellbeing resources.
- Love2Shop discount.
- Hybrid working.
- Office extras: fresh fruit; a free coffee machine.
About Simple Online Healthcare:
Founded in 2015, we started as a small pharmacy with big dreams. Today, we are trusted by over 3,000 patients per day, ensuring they receive their medication safely and on time. We are always on the lookout for talent. If you’re passionate about helping make lives easier, we’d love to hear from you. Join us to create affordable health solutions and be part of a team that values growth, collaboration, and the simplification of healthcare.
Equal Opportunity: Simple Online Healthcare is proud to be an Equal Opportunity Employer.
Patient Care Advisor (German speaking) Remote in Glasgow employer: Simple Online Healthcare
Contact Detail:
Simple Online Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Advisor (German speaking) Remote in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Simple Online Healthcare, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your German! Since this role requires native-level skills, brush up on your language abilities. Engage in conversations, watch German media, or even practice with friends to ensure you're ready to impress during interviews.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and keen to join our growing team.
We think you need these skills to ace Patient Care Advisor (German speaking) Remote in Glasgow
Some tips for your application 🫡
Show Off Your German Skills: Since this role is all about customer service in German, make sure to highlight your language skills right from the start. Use clear and confident language in your application to demonstrate your fluency and passion for helping customers.
Tailor Your Experience: We want to see how your past experiences relate to this role. Be specific about your customer service background and any experience with tools like Zendesk. Show us how you've tackled challenges and made a difference in previous jobs!
Be Personable: Remember, we’re looking for someone who can connect with our customers. Let your personality shine through in your application. A friendly tone can go a long way in showing us you’re the right fit for our team!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Simple Online Healthcare
✨Brush Up on Your German
Since this role requires strong German language skills, make sure you’re comfortable speaking and writing in German. Practise common customer service phrases and scenarios to ensure you can communicate effectively during the interview.
✨Know the Company Inside Out
Familiarise yourself with Simple Online Healthcare’s mission, values, and services. Understanding their approach to patient care will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Prepare for Customer Scenarios
Think about potential customer service situations you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service, especially in challenging circumstances.
✨Show Your Problem-Solving Skills
This position requires a strong problem-solving mindset. Be ready to discuss how you approach challenges and provide specific examples of how you’ve tackled problems in previous roles, particularly when dealing with vulnerable customers.