Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance customer experience by providing exceptional support via calls, emails, and social channels.
- Company: Join a growing healthcare company dedicated to simplifying patient care.
- Benefits: Enjoy 33 days off, private healthcare, and a hybrid working model.
- Other info: Dynamic team environment with opportunities for growth and training.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Fluent in German with experience in customer service and problem-solving.
The predicted salary is between 22000 - 28000 £ per year.
Are you ready to take your customer service skills to the next level? We are on the lookout for a full-time German-speaking individual who is passionate about enhancing the customer experience and delivering an unforgettable journey from start to finish. This is a full-time position working 37.5 hours a week (Mon-Friday 9-5:30pm). We are growing our German market at Kapsel, and we are looking for a determined individual who can help us take on the challenge. German language skills are therefore essential, preferably you are a native speaker. We are based in Glasgow's East End. You will be required in person 2 days a week in the office and the remaining time you can work remotely.
So, what will you be doing? No two days are the same here at Simple – there’s always a new challenge to tackle. As the first point of contact for our customers, you will be their hero! Answering calls, responding to emails, and picking up contact via social and other channels through our efficient ticketing system, you will showcase your customer-centric mindset and problem-solving prowess. We are searching for candidates who excel in call and ticket/email handling, as we believe in constantly raising the bar. As you grow more confident in your role, we will introduce additional tasks that will challenge and excite you.
As a key member of our team, your responsibilities will include providing comprehensive support. Whether it’s addressing general inquiries, resolving missing orders, or collaborating with our internal and external teams, you will ensure that every customer’s concerns or issues regarding prescriptions or purchases are promptly resolved. Experience with Zendesk (or similar), handling vulnerable customers, and out-of-the-box problem-solving are skills we are looking for. However, we also believe in investing in our team and that’s why we provide training and ongoing support, ensuring your success every step of the way.
Salary: £26,280 increasing to £27,979 in April 2026.
Benefits:
- 33 days (inclusive of bank holidays) + 1 day after 2 years of service, up to 5 extra days
- Extra day off for your birthday
- Company share scheme
- Bupa Private Healthcare
- Income Protection
- Cycle to Work Scheme
- My Gym Discounts
- Enhanced Company pension scheme
- Quarterly Team Training and Social Budget
- Enhanced Maternity and Paternity Leave
- Rewarding bonus incentive scheme
- 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources
- Love2Shop Discount
- Office extras: Fresh fruit; a free coffee machine.
Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application.
The Simple Online Healthcare Promise: Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 3000 patients per day, making sure they receive their medication safely and on time. We are always on the lookout for talent. If you are passionate about helping make lives easier, we would love to hear from you. Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here. Ready to make a difference? Apply now!
Simple Online Healthcare is proud to be an Equal Opportunity Employer.
Patient Care Advisor (German speaking) in Glasgow employer: Simple Online Healthcare
Contact Detail:
Simple Online Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Advisor (German speaking) in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Kapsel and understand their mission, values, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German language skills! Since this role requires fluency, brush up on your speaking and writing abilities. You want to impress them with your communication skills right from the get-go.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about scenarios where you've gone above and beyond for a customer. We want to hear your stories that showcase your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Kapsel. Let’s make this happen!
We think you need these skills to ace Patient Care Advisor (German speaking) in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share those stories that showcase your problem-solving skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Patient Care Advisor role. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Authentic: Let your personality shine through in your written application. We’re looking for someone who’s passionate about enhancing the customer experience, so don’t be afraid to express why you’re excited about this opportunity with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way!
How to prepare for a job interview at Simple Online Healthcare
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share specific examples of how you've handled challenging situations in the past. Think about times when you went above and beyond for a customer, as this will show your passion for enhancing the customer experience.
✨Show Off Your German Skills
Since this role requires German language proficiency, practice speaking and writing in German before the interview. Be prepared to answer questions in German to demonstrate your fluency and comfort with the language, as it’s essential for the role.
✨Familiarise Yourself with Zendesk
If you have experience with Zendesk or similar ticketing systems, make sure to highlight that during the interview. If not, do a bit of research on how these systems work and be ready to discuss how you would handle customer inquiries using such tools.
✨Emphasise Problem-Solving Skills
Prepare to discuss your problem-solving abilities, especially in handling vulnerable customers. Think of examples where you had to think outside the box to resolve an issue, as this will showcase your adaptability and customer-centric mindset.