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For Companies At a Glance
- Tasks: Support patients with empathy and accuracy across multiple channels.
- Company: Purpose-led organisation focused on improving healthcare access.
- Benefits: Competitive salary, structured training, and flexible hybrid working after probation.
- Why this job: Make a meaningful difference in patients' lives every day.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Join a supportive team culture with opportunities for personal growth.
The predicted salary is between 26208 - 27979 £ per year.
About the Role
We are looking for a Customer Service Advisor to join our frontline Patient Care Team, supporting patients at key moments in their healthcare journey. This is a fast-paced, high-volume role where empathy, accuracy, and ownership matter just as much as speed. You will be the first point of contact for patients across multiple channels, helping them understand their options, resolve issues, and feel confident they are being cared for. Every interaction counts, and you will play a direct role in shaping the patient experience. If you enjoy problem-solving, take pride in doing things properly, and want to work in a team that genuinely cares about patients and each other, this role could be a great fit.
What You’ll Be Responsible For
- Deliver clear, accurate, and compassionate support to patients across all contact channels
- Take full ownership of patient queries from first contact through to resolution
- Manage both routine and more complex issues, escalating appropriately when required
- Work closely with pharmacy, clinical, and logistics teams to resolve patient concerns
- Accurately record all interactions and actions within internal systems
- Follow company processes, regulatory requirements, and GDPR at all times
- Contribute ideas to improve service quality, efficiency, and the patient journey
- Take part in training, coaching, and quality improvement activity
What We’re Looking For
Essential:
- Previous experience in a contact centre or call centre environment
- Confident communicator with strong written and verbal skills
- Comfortable handling sensitive conversations with empathy and professionalism
- Able to work at pace while maintaining accuracy and attention to detail
- Organised, reliable, and confident managing multiple priorities
Desirable:
- Experience using CRM systems (Zendesk experience is advantageous)
- Experience working in a regulated, healthcare, or customer-critical environment
This Role Will Suit Someone Who
- Naturally puts patients and customers first
- Takes responsibility and sees issues through to completion
- Stays calm and solutions-focused under pressure
- Is open to feedback and keen to develop their skills
- Enjoys being part of a collaborative, supportive team
Why Join Us
You will be joining a purpose-led organisation focused on improving access to healthcare and delivering high-quality patient experiences. Make a meaningful difference to patients every day. Learn and grow through structured training and development. Move to a flexible hybrid working model after training. Be part of a supportive, inclusive team culture.
Salary: £26,208 rising to £27,979 from April
Hours: 40 a week, 5 over 7 days
Location: 77 Dunn Street Glasgow. Role is office based until probation is passed at which point the role then moves to hybrid working.
Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application.
Patient Care Advisor in Glasgow employer: Simple Online Healthcare
Contact Detail:
Simple Online Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Advisor in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with patients, try role-playing common scenarios with a friend. This will boost your confidence and help you handle sensitive conversations like a pro.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a tough situation around. This will demonstrate your ability to take ownership and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our supportive team that truly cares about patients.
We think you need these skills to ace Patient Care Advisor in Glasgow
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to connect with patients. Share examples of how you've handled sensitive conversations in the past, as empathy is key in this role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see that you can communicate effectively, just like you would with patients.
Demonstrate Ownership: We love candidates who take responsibility! In your application, mention times when you've taken ownership of a problem and seen it through to resolution. This shows us you're proactive and reliable.
Tailor Your Application: Make sure to customise your application for this role. Refer to the job description and align your skills and experiences with what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Simple Online Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Care Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you articulate your fit for the position and show that you're genuinely interested.
✨Showcase Your Empathy
Since this role involves handling sensitive conversations, be prepared to demonstrate your empathy during the interview. Share examples of past experiences where you successfully supported customers or patients, highlighting your ability to listen and respond compassionately.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific patient queries or issues. Think through some common scenarios you might face in this role and prepare your responses. This will showcase your problem-solving skills and your ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.
