At a Glance
- Tasks: Help customers with queries via phone, email, and social media in a dynamic environment.
- Company: Join Simple Online Healthcare, a growing company making a real impact in healthcare.
- Benefits: Enjoy 33 days off, private healthcare, and a hybrid working model.
- Other info: Opportunity for career growth and a supportive team culture.
- Why this job: Be the voice of support for customers and make a difference in their healthcare journey.
- Qualifications: Fluent or native German speaker with strong communication and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
We're growing our German market, Kapsel, and we need someone who can help us take it forward. German language skills are essential for this role and native fluency is preferred. This is a full-time, hybrid position for someone who genuinely enjoys talking to customers and takes pride in getting things right for them. You'll be the first point of contact for patients and customers, handling calls, emails and social channel enquiries through our ticketing system. No two days are quite the same, and that's part of the appeal.
What you'll be doing
- You'll manage inbound contacts across phone, email and social, resolving queries efficiently and with care.
- That might be a general question, a missing order, a prescription concern or something more complex requiring you to work across internal and external teams to find a resolution.
- Whatever comes in, you'll own it and see it through.
- As you settle into the role, you'll take on additional responsibilities over time.
We're a growing business and we invest in the people who show up for it.
What we're looking for
- Fluent or native German is essential.
- Calm under pressure, thoughtful when dealing with vulnerable customers and confident using digital platforms.
- Experience with Zendesk or a similar ticketing system is helpful, though not a dealbreaker.
- Organised, empathetic and genuinely motivated to deliver a great experience for every customer you speak to.
We are based in Glasgow's East End, you will be required in person 2 days a week in the office and the remaining of the time you can work remotely. Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application.
Benefits
- 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days
- Extra day off for your birthday
- Company share scheme
- Bupa Private Healthcare
- Income Protection
- Cycle to Work Scheme
- My Gym Discounts
- Enhanced Company pension scheme
- Quarterly Team Training and Social Budget
- Enhanced Maternity and Paternity Leave
- Rewarding bonus incentive scheme
- 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.
- Love2Shop Discount
- Hybrid working
The Simple Online Healthcare Promise: Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 3000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping manage your impact, we'd love to hear from you. Join us on our journey to create affordable health solutions. Your journey towards creating impactful experiences in the healthcare industry starts here. Ready to make a difference? Apply now!
Simple Online Healthcare is proud to be an Equal Opportunity Employer.
Customer Service Advisor (German speaking) in Glasgow employer: Simple Online Healthcare
At Simple Online Healthcare, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that values employee growth and well-being. With a hybrid working model based in Glasgow's East End, our Customer Service Advisors enjoy a competitive salary, generous benefits including private healthcare and a company share scheme, and opportunities for professional development in a rapidly growing business. Join us to make a meaningful impact in the healthcare industry while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (German speaking) in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Simple Online Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Simple Online Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (German speaking) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Simple Online Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Simple Online Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Simple Online Healthcare!
How to prepare for a job interview at Simple Online Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
