Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help patients navigate their care journey with empathy and clarity across various communication channels.
- Company: Join Simple Online Healthcare, a mission-driven company reshaping healthcare delivery since 2015.
- Benefits: Enjoy flexible hybrid working, 33 days holiday, private healthcare, and a supportive team environment.
- Other info: Start date is 11th August 2025; applicants must have the right to work in the UK.
- Why this job: Make a real impact daily while growing your career in a collaborative and compassionate setting.
- Qualifications: Previous call centre experience and strong communication skills are essential; CRM knowledge is a bonus.
The predicted salary is between 21000 - 29000 £ per year.
About the Role
Are you passionate about delivering exceptional support to people when they need it most? We\’re looking for a Customer Service Advisorto join our growing frontline team. In this role, you\’ll be the first point of contact for our patients, helping them navigate their care journey with empathy, clarity, and confidence.
Whether it\’s resolving a query or guiding a patient through our platform, you’ll be making a real difference with every interaction. If you thrive in a fast-paced, people-first environment and love being part of a supportive team, this could be the role for you.
We are looking for people to start on the 11th of August 2025!
What You’ll Be Doing
As a key member of the Patient Care Team, you’ll manage patient queries across multiple communication channels including phone, email, chat, and social media. Your focus? Ensuring every patient feels heard, supported, and cared for — every step of the way.
- Provide timely, accurate, and compassionate responses to patient enquiries.
- Take ownership of routine and complex issues, escalating when needed.
- Collaborate with pharmacy, clinical, and logistics teams to resolve service issues.
- Ensure all patient interactions are thoroughly documented in our systems.
- Act as a champion for compliance and data protection (including GDPR).
- Identify opportunities to improve our service and patient experience.
- Take part in team training, coaching, and continuous improvement sessions.
What We’re Looking For
Experience & Skills
- Previous experience in a call center environmentis essential.
- Strong verbal and written communication – you’re clear, calm, and compassionate.
- Solid understanding of CRM tools and digital systems (Zendesk experience is a bonus).
- Able to handle sensitive conversations with professionalism and empathy.
- Comfortable with a fast-paced environment, juggling multiple priorities.
You’re probably someone who…
- Brings a patient-first mindset to everything you do.
- Is detail-oriented and committed to getting things right.
- Stays calm under pressure and solves problems proactively.
- Takes feedback well and wants to keep learning and growing.
- Enjoys working as part of a collaborative, supportive team.
Why You’ll Love Working Here
This is your chance to join a mission-driven company that’s reshaping how healthcare is delivered. You’ll be part of a talented, friendly team that cares about people, progress, and patient outcomes.
- Make a real impact every day, helping patients across the UK and beyond.
- Grow your career with ongoing training and development opportunities.
- Enjoy a flexible hybrid working model after training.
- Work in a supportive environment that values collaboration and compassion.
Salary – £26,208
Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application
Basics you can expect:
️33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days
Extra day off for your birthday
Company share scheme
Bupa Private Healthcare
Income Protection
Cycle to Work Scheme
My Gym Discounts
Enhanced Company pension scheme
Quarterly Team Training and Social Budget
Enhanced Maternity and Paternity Leave
Rewarding bonus incentive scheme
️24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.
️Love2Shop Discount
Hybrid working (3 days in the office after probation)
Office extras:
Fresh fruit
A free coffee machine
The Simple Online Healthcare Promise:
Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1500 patients per day, making sure they receive their medication safely and on time. We\’re always on the lookout for talent. If you\’re passionate about helping make lives easier, we\’d love to hear from you.
Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here.
Ready to make a difference? Apply now!
Simple Online Healthcare is proud to be an Equal Opportunity Employer.
#J-18808-Ljbffr
Copy of Customer Service Advisor employer: Simple Online Healthcare
Contact Detail:
Simple Online Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Copy of Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the healthcare sector and the specific services offered by Simple Online Healthcare. Understanding their mission and values will help you connect better during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive conversations. Role-playing scenarios with friends or family can help you feel more confident in delivering compassionate responses to patient queries.
✨Tip Number 3
Get comfortable with CRM tools like Zendesk, as familiarity with these systems can set you apart from other candidates. Consider exploring online tutorials or resources to boost your confidence in using such platforms.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment by sharing examples from previous roles where you successfully managed multiple priorities. This will highlight your adaptability and problem-solving skills, which are crucial for this position.
We think you need these skills to ace Copy of Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a call centre environment. Emphasise your communication skills and any familiarity with CRM tools like Zendesk.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to handle sensitive conversations with empathy. Mention specific examples of how you've made a difference in previous roles.
Showcase Your Skills: In your application, clearly outline your strong verbal and written communication skills. Provide examples of how you’ve managed multiple priorities in a fast-paced environment.
Highlight Team Collaboration: Discuss your experience working as part of a team and how you contribute to a supportive environment. Mention any training or coaching roles you've taken on to demonstrate your commitment to continuous improvement.
How to prepare for a job interview at Simple Online Healthcare
✨Show Your Empathy
As a Customer Service Advisor, empathy is key. During the interview, share examples of how you've helped customers in difficult situations. This will demonstrate your ability to connect with patients and provide the compassionate support they need.
✨Familiarise Yourself with CRM Tools
Since the role requires knowledge of CRM systems, make sure you understand how these tools work. If you have experience with Zendesk, mention it! Being able to discuss your familiarity with digital systems will show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific patient scenarios. Think about past experiences where you resolved issues or improved service. This will help you articulate your problem-solving skills and patient-first mindset effectively.
✨Demonstrate Team Spirit
This role is all about collaboration. Be prepared to talk about how you've worked as part of a team in previous jobs. Highlight your ability to support colleagues and contribute to a positive work environment, which aligns with the company's values.