At a Glance
- Tasks: Be the friendly voice helping customers with their lighting needs via calls and emails.
- Company: Join Simple Lighting, a top UK LED retailer with a supportive team culture.
- Benefits: Earn £28,550 annually, enjoy staff discounts, and receive full training.
- Other info: Enjoy career progression in a modern workplace with a close-knit team.
- Why this job: Make a real impact by helping customers find the perfect lighting solutions.
- Qualifications: Previous customer service or sales experience is essential; no lighting knowledge needed.
The predicted salary is between 28550 - 28550 £ per year.
Simple Lighting is one of the UK's leading online LED lighting retailers. Since 2009 we've supplied over 1,000 premium LED products to homeowners, electricians, contractors and commercial clients across the country, and we've earned more than 13,000 five-star reviews along the way.
We're a close-knit, fast-moving team on Merseyside, and we're growing. This is a real chance to join a business where what you do genuinely shows.
The Role
You'll be the first point of contact for our customers, helping with everything from a single LED bulb to a full commercial lighting project. You'll handle inbound calls and emails, guide people to the right products, and make sure every conversation leaves a good impression.
It's varied work. One call you're helping a homeowner pick the right downlight, the next you're talking a contractor through a 200-fitting commercial order. You don't need lighting knowledge to start. Full training is provided and we'll back your development the whole way.
What you'll be doing:
- Being the friendly, knowledgeable first point of contact by phone and email, helping customers with products, orders, deliveries and returns.
- Helping customers find the right lighting for their project and turning enquiries into orders by understanding what they actually need.
- Building genuine product expertise across our range (with full training) so you can answer questions with confidence.
- Handling practical technical questions such as compatibility, wattage, colour temperature and beam angles, and passing the trickier ones to the right person.
- Spotting where a complementary product would genuinely help a customer and making outbound calls to existing and prospective customers where there's a real fit.
- Keeping our e-commerce and CRM systems (Magento 2) accurate and up to date.
- Working with the warehouse team to track orders and sort out fulfilment, returns and warranty issues fairly and quickly.
- Lending a hand to the wider office team when things get busy.
About You
You enjoy helping people and take pride in doing things properly. You don't need to be an electrician, but you are curious, reliable and a strong communicator.
Essential:
- Previous experience in customer service, sales or retail.
- Clear, friendly and professional communication, written and verbal.
- Confident with computers and quick to learn new systems.
- Strong attention to detail and able to juggle several enquiries at once.
- A real interest in finding the right solution for the customer, not just making a sale.
- Reliable and consistent, the kind of person a team can count on.
Desirable:
- Experience in lighting, electrical, construction or home improvement.
- Familiarity with e-commerce or order management systems (Magento, Shopify or similar).
- Experience in a B2B or trade-facing role.
- A background in technical product support or specification queries.
What you'll get:
- £28,550 a year, paid monthly.
- Structured pay progression, with clear routes to increase your earnings through skills, training and performance.
- Generous staff discount across our full LED lighting range.
- Free on-site parking.
- Full product and systems training from day one. No lighting knowledge needed to start.
- Genuine career progression as the business grows.
- A modern, well-equipped workplace, currently in Birkenhead and moving to Bromborough later this year (a short move within the area).
- A supportive team where you're valued, not just a number.
How to Apply
Send us your CV. We review applications as they come in, so please don't wait. We're an equal opportunities employer and welcome applications from all backgrounds.
Customer Service and Sales Advisor in Birkenhead employer: Simple Lighting
At Simple Lighting, we pride ourselves on being a supportive and dynamic employer, offering a vibrant work culture where every team member is valued. With competitive pay, structured progression opportunities, and comprehensive training from day one, we empower our employees to grow alongside the business. Our modern workplace in Bromborough fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact in customer service and sales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Sales Advisor in Birkenhead
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Simple Lighting's website and social media. Understanding their products and values will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries and showcasing your communication skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've excelled in customer service or sales. This will demonstrate your ability to handle various situations and show how you can contribute to the team.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service and Sales Advisor in Birkenhead
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair while keeping it professional. Remember, we’re looking for someone who’s friendly and approachable, just like the role requires.
Tailor Your CV:Make sure your CV is tailored to the Customer Service and Sales Advisor role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your communication skills. We love seeing how your background fits with what we do at Simple Lighting!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Use bullet points if you need to, and make sure to proofread for any typos or errors – attention to detail is key in this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re keen and ready to join our team at Simple Lighting!
How to prepare for a job interview at Simple Lighting
✨Know the Company
Before your interview, take some time to research Simple Lighting. Understand their products, values, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service and Sales Advisor, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer inquiries in the past.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve customer issues or make sales. Be ready to discuss these experiences during the interview, highlighting your ability to find solutions and ensure customer satisfaction.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process, team dynamics, or growth opportunities within the company. It shows that you're engaged and thinking about your future with them.
