At a Glance
- Tasks: Assist customers with lighting queries and turn enquiries into sales.
- Company: Join Simple Lighting, a top UK online LED retailer with a supportive team.
- Benefits: Earn up to £32,000 OTE, enjoy staff discounts, and receive full training.
- Other info: Genuine career progression opportunities in a modern workplace.
- Why this job: Make a real impact by helping customers find the perfect lighting solutions.
- Qualifications: Experience in customer service or sales; strong communication skills required.
About Us
Simple Lighting is one of the UK’s leading online LED lighting retailers. Since 2009 we’ve supplied over 1,000 premium LED products to homeowners, electricians, contractors and commercial clients across the country, and we’ve earned more than 13,000 five-star reviews along the way. We’re a close-knit, fast-moving team on Merseyside, and we’re growing. This is a real chance to join a business where what you do genuinely shows.
The Role
You’ll be the first point of contact for our customers, helping with everything from a single LED bulb to a full commercial lighting project. You’ll handle inbound calls and emails, guide people to the right products, and make sure every conversation leaves a good impression.
It’s varied work. One call you’re helping a homeowner pick the right downlight, the next you’re talking a contractor through a 200-fitting commercial order. You don’t need lighting knowledge to start. Full training is provided and we’ll back your development the whole way.
What you’ll be doing:
- Being the friendly, knowledgeable first point of contact by phone and email, helping customers with products, orders, deliveries and returns.
- Helping customers find the right lighting for their project and turning enquiries into orders by understanding what they actually need.
- Building genuine product expertise across our range (with full training) so you can answer questions with confidence.
- Handling practical technical questions such as compatibility, wattage, colour temperature and beam angles, and passing the trickier ones to the right person.
- Spotting where a complementary product would genuinely help a customer and making outbound calls to existing and prospective customers where there’s a real fit.
- Keeping our e-commerce and CRM systems (Magento 2) accurate and up to date.
- Working with the warehouse team to track orders and sort out fulfilment, returns and warranty issues fairly and quickly.
- Lending a hand to the wider office team when things get busy.
About You
You enjoy helping people and take pride in doing things properly. You don’t need to be an electrician, but you are curious, reliable and a strong communicator.
Essential:
- Previous experience in customer service, sales or retail.
- Clear, friendly and professional communication, written and verbal.
- Confident with computers and quick to learn new systems.
- Strong attention to detail and able to juggle several enquiries at once.
- A real interest in finding the right solution for the customer, not just making a sale.
- Reliable and consistent, the kind of person a team can count on.
Desirable:
- Experience in lighting, electrical, construction or home improvement.
- Familiarity with e-commerce or order management systems (Magento, Shopify or similar).
- Experience in a B2B or trade-facing role.
- A background in technical product support or specification queries.
What you’ll get:
- £32,000 a year OTE, paid monthly.
- Structured pay progression, with clear routes to increase your earnings through skills, training and performance.
- Generous staff discount across our full LED lighting range.
- Free on-site parking.
- Full product and systems training from day one.
- No lighting knowledge needed to start.
- Genuine career progression as the business grows.
- A modern, well-equipped workplace, currently in Birkenhead and moving to Bromborough later this year (a short move within the area).
- A supportive team where you’re valued, not just a number.
How to Apply
Send us your CV. We review applications as they come in, so please don’t wait. We’re an equal opportunities employer and welcome applications from all backgrounds.
Customer Service and Sales Advisor in Bromborough employer: Simple Lighting Ltd
At Simple Lighting, we pride ourselves on being a supportive and dynamic employer located in Bromborough, where our close-knit team thrives in a fast-paced environment. We offer comprehensive training, generous staff discounts, and clear pathways for career progression, ensuring that every employee feels valued and has the opportunity to grow alongside our expanding business. Join us and be part of a company that genuinely cares about your development and success while making a meaningful impact in the LED lighting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Sales Advisor in Bromborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Simple Lighting Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Simple Lighting Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Sales Advisor in Bromborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Simple Lighting Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Simple Lighting Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Simple Lighting Ltd!
How to prepare for a job interview at Simple Lighting Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
