At a Glance
- Tasks: Support individuals facing homelessness and mental health challenges to achieve stability and independence.
- Company: Join Simon Community Scotland, the largest provider of homelessness services in Scotland.
- Benefits: Gain valuable experience, training opportunities, and a chance to make a real difference.
- Other info: Flexible shifts in a dynamic environment with strong career growth potential.
- Why this job: Be part of a compassionate team that empowers people to change their lives for the better.
- Qualifications: Experience in support roles or a willingness to learn; empathy and teamwork are key.
The predicted salary is between 24000 - 30000 £ per year.
About Simon Community Scotland
Simon Community Scotland is the largest provider of homelessness services in Scotland. Our vision is for everyone to have a safe place to live, with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances. Everything we do is about and for people, the people we support, our staff, our partners and everyone affected by homelessness. Our values are built into every area of activity and tell the story of how people remain at the heart of Simon Community.
Job Purpose
The Support Worker role is to support and engage with people to manage and recover their mental health, in line with our trauma‑informed approach. You will help people with safer substance use and assist them with the process when they choose to stop. You will assist our people to build a positive network of connections to enable them to gain and sustain their own housing. As a Support Worker, you will provide work alongside people impacted by homelessness, addiction, mental health challenges and trauma. You will provide guidance and assistance to the people we support to achieve their goals of securing safe housing and accessing the necessary support to feel secure, manage their challenges and live an independent life free from harm or abuse.
Our Men’s Homelessness Accommodation Support Worker provides safe, compassionate, and trauma‑informed support to 8 men experiencing homelessness. Working within a psychologically informed environment (PIE), the role focuses on building trust, promoting stability, and supporting men to move towards greater independence, safety, and wellbeing. This is a frontline role within a 24/7 accommodation service, requiring flexibility, emotional awareness, and a strong commitment to men‑centred, strengths‑based practice. The role is hands‑on and requires compassion, patience, and the ability to remain calm and supportive in high‑pressure situations keeping the supported person at the heart of everything we do. Shift patterns include day, mid, late and night shifts. Shift patterns vary between services, and some services include periods of lone working night shifts.
Job Summary
You will be passionate about supporting and changing expectations and experiences of people we support, many of whom have experienced significant trauma, exclusion and stigma. As a Support Worker in homelessness services, you’ll be instrumental in empowering individuals affected by homelessness, addiction, challenging mental health and trauma. You’ll provide compassionate, person‑centred support, guiding them towards securing safe and stable housing and developing tools to manage their challenges. Your role is vital in helping people access essential resources, build resilience, and ultimately live a life free from harm and abuse. As part of our Team, you will be at the forefront of supporting people experiencing, or at risk of, homelessness. You will work collaboratively with partner agencies in a supportive environment. The role involves providing both practical and emotional support, helping individuals to secure accommodation, access benefits, and connect with a wide range of health, wellbeing, and advocacy services.
Key Responsibilities
- Developing honest and open relationships with our community that foster trust.
- Exercise our training and reflective practices to develop additional skills to support and respond appropriately to our community who have experienced trauma.
- Working with people with a wide range of experiences and cultural backgrounds with dignity, respect and kindness.
- Work as part of a team with a range of experiences and knowledge to the benefit of our community.
- Supporting our community to influence their care and support to meet their goals.
- Provide emotional and practical support as required.
- Fostering connection, hope, and a positive identity and meaning in life and a sense of control for our community.
- Working with other teams in SCS and with partners to support good outcomes for our community.
- Seeking opportunities that will make a difference to our community.
- Any other duties directed by the Service Lead.
Our Values
- Inclusion & Participation: We include everyone in the services and resources they need, regardless of their circumstances and ensure each person's voice and influence are heard and felt in everything that we do.
- Personalised & Creative: Each person we support is an individual with unique circumstances, needs and future potential which requires a uniquely tailored response.
- Warmth & Regard: We see beyond a person's current or past circumstances, recognising their inherent value, worth and potential as human beings.
- Partnership & Collaboration: We know we need to work positively with others to deliver a truly inclusive and personalised approach, improve our response and add value to the experience of the people we support.
- Supportive & Ambitious: We encourage and support ambition, building on strengths to foster hope for the people we support as well as deliver growth and development for staff and volunteers.
Core Competencies
- Planning and Organising: Create and manage personalised support plans for people, prioritising tasks and managing resources effectively to help them achieve their goals.
- Resilience: Advance despite adversity, responding to challenging and difficult situations with a calm, professional, and composed approach.
- Motivation: Act with care and compassion, demonstrating a clear commitment to the role and its importance in empowering individuals to live independently.
- Problem Solving: Carefully analyse problems, breaking them down into parts to find practical, person‑centred solutions.
- Teamwork: Work with colleagues in a supportive and collaborative way, fostering team togetherness and a positive, problem‑solving vibe.
- Communication & Digital Enablement: Communicate effectively with a range of stakeholders, including service users, partners, and other colleagues, adapting your communication style to be clear, empathetic, and respectful.
Person Specification
- Training & Qualification: Essential: SVQ 3 social care or willing to work towards qualification SSSC registered Ability to work within the parameters of the SSSC Code of Practice.
- Experience: Essential: Experience of providing support to people with a ranges of challenges; homelessness, mental health, trauma and addictions.
- Knowledge & Skills: Essential: Experience of working with people with a variety of individual and cultural beliefs.
- Personal: Essential: A good team player with the ability to lead by example.
Support Worker (Accommodation Services) in Glasgow employer: Simonscotland
At Simon Community Scotland, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our commitment to employee growth is evident through ongoing professional development opportunities, while our trauma-informed approach ensures that you will be part of a compassionate team making a real difference in the lives of those we serve. Located in a vibrant community, we offer a unique chance to engage in meaningful work that promotes mental health and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker (Accommodation Services) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Simon Community Scotland. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for your interview by understanding the core values of Simon Community Scotland. Show how your experiences align with their mission to support those facing homelessness and trauma. Be ready to share personal stories that highlight your compassion and problem-solving skills.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to teamwork and resilience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your ability to handle challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our #OneTeam ethos.
We think you need these skills to ace Support Worker (Accommodation Services) in Glasgow
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for supporting others and your unique experiences.
Tailor Your Application:Make sure to customise your application to reflect the values and mission of Simon Community Scotland. Highlight how your skills and experiences align with our commitment to providing compassionate support to those in need.
Showcase Relevant Experience:Share specific examples from your past that demonstrate your ability to work with people facing challenges like homelessness or mental health issues. We love hearing about your hands-on experience and how you've made a difference!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to read what you have to say.
How to prepare for a job interview at Simonscotland
✨Know the Organisation Inside Out
Before your interview, take some time to research Simon Community Scotland. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Empathy and Experience
As a Support Worker, empathy is key. Be prepared to share specific examples from your past experiences where you've successfully supported individuals facing challenges like homelessness or mental health issues. Highlight how you approached these situations with compassion and understanding.
✨Demonstrate Flexibility and Team Spirit
The role requires a flexible approach and strong teamwork. Be ready to discuss how you've worked collaboratively in previous roles, especially in high-pressure environments. Share instances where you adapted to changing circumstances or supported colleagues to achieve common goals.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions that reflect your understanding of the role and the organisation's values. For example, you might ask about the training opportunities available for staff or how the team collaborates with partner agencies.
