At a Glance
- Tasks: Support and enhance a key title management system in a fast-paced publishing environment.
- Company: Join Simon & Schuster, a global leader in publishing with a rich author roster.
- Benefits: Starting salary from £38,000, inclusive of equal opportunity workplace culture.
- Other info: Opportunity to work in a dynamic environment with a focus on inclusion and growth.
- Why this job: Make an immediate impact while collaborating with diverse teams and enhancing user experience.
- Qualifications: Experience in application support, strong SQL skills, and a proactive problem-solving approach.
The predicted salary is between 38000 - 38000 £ per year.
Simon & Schuster, a global leader in general interest publishing, is dedicated to providing the best in fiction and non-fiction for readers of all ages, and in all printed, digital and audio formats. The Job Profile Simon & Schuster UK is looking for an Application Support Analyst to provide support for a business-critical title management system and deliver enhancements aligned with business and technology priorities. The role will support the stability, performance and ongoing enhancement of the system, including its integration with upstream and downstream systems. Acting as a key link between business users, internal technology teams and a US-based third-party vendor, you will help ensure the effective resolution of issues and delivery of practical, user-focused improvements. This is an opportunity to make an immediate impact within a collaborative and fast-paced environment.
The Job Role As Application Support Analyst, you will provide end-to-end support for a core business application, troubleshooting issues and ensuring timely resolution in line with business priorities. You will manage a backlog of incidents and enhancement requests, assessing impact and supporting changes that deliver value to users. You will build and maintain reports to support data visibility and decision-making, and investigate data issues using SQL, including diagnosing problems across system integrations and data flows. Working with internal teams and external vendors, you will support issue resolution, system changes, and testing and release activities. A clear and confident communicator, you will provide updates on issues and progress, working closely with users to understand requirements and improve system usability, while supporting enhancements that meet UK needs and align with global standards.
The Candidate Profile The ideal candidate will have experience in application or systems support within a business environment, with strong troubleshooting and analytical skills. They will have a working knowledge of SQL and relational databases, and be confident investigating data issues and supporting user queries. The candidate will be highly organised, able to prioritise effectively, and take a proactive, solutions-focused approach. A clear communicator, they will be comfortable working with both technical and non-technical stakeholders and supporting collaboration across teams. The applicant will have experience working in publishing, media or similar content-driven environment, supporting systems that manage structured content, metadata or title-level information. Experience with integrated application environments, such as content or title management systems is essential. Familiarity with enterprise platforms (ERP/CRM) and ticketing tools such as ServiceNow, and an understanding of ITIL principles would be advantageous.
Salary Starting from £38,000 Apply Closing date: 18/06/2026 Please apply by attaching your CV and cover letter. Unfortunately, Simon & Schuster UK cannot accept applications from candidates without a legal right to work in the UK or who require visa sponsorship. Right to work checks are carried out on candidates who make it to offer stage.
Equal Opportunity Simon & Schuster UK is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity and gender expression. At Simon & Schuster UK, the spirit of inclusion feeds into everything that we do, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all.
Application Support Analyst employer: SIMON & SCHUSTER
Simon & Schuster UK is an exceptional employer, offering a dynamic and inclusive work culture that fosters collaboration and innovation. As an Application Support Analyst, you will have the opportunity to make a significant impact within a leading global publishing company, with access to professional growth opportunities and a commitment to employee development. Located in the vibrant UK market, Simon & Schuster provides a supportive environment where your contributions are valued, and diversity is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the publishing industry, especially those who work at Simon & Schuster. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Show off your skills! If you’ve got experience with SQL or application support, be ready to discuss specific examples during interviews. We want to hear how you tackled challenges and made an impact in your previous roles.
✨Tip Number 3
Prepare for the unexpected! Interviews can throw curveballs, so practice answering tricky questions about troubleshooting and system integrations. The more prepared you are, the more confident you’ll feel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Simon & Schuster.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with application support, SQL, and any relevant systems you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in publishing or media makes you a great fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re keen on candidates who can demonstrate their troubleshooting and analytical skills effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and serious about joining our team!
How to prepare for a job interview at SIMON & SCHUSTER
✨Know Your Systems
Familiarise yourself with the title management system and any integrated applications mentioned in the job description. Understanding how these systems work will help you answer questions confidently and demonstrate your technical knowledge.
✨Showcase Your SQL Skills
Be prepared to discuss your experience with SQL and relational databases. You might be asked to troubleshoot a data issue or explain how you would approach diagnosing problems, so brush up on your SQL queries and be ready to provide examples from your past work.
✨Communicate Clearly
As a key link between users and technical teams, clear communication is crucial. Practice explaining complex technical concepts in simple terms, as you may need to do this during the interview. Think of examples where you've successfully communicated with both technical and non-technical stakeholders.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've resolved issues or improved processes in previous roles. Highlight your proactive, solutions-focused approach and how it aligns with the responsibilities of the Application Support Analyst position.
