At a Glance
- Tasks: Support a vital title management system and enhance user experience.
- Company: Join Simon & Schuster UK, a leader in publishing with a collaborative vibe.
- Benefits: Starting salary of £38,000, inclusive workplace, and growth opportunities.
- Other info: Work with diverse teams and contribute to a culture of inclusion.
- Why this job: Make an immediate impact in a fast-paced environment while working with tech and users.
- Qualifications: Experience in application support, SQL knowledge, and strong analytical skills required.
The predicted salary is between 38000 - 38000 € per year.
Simon & Schuster UK is looking for an Application Support Analyst to provide support for a business‑critical title management system and deliver enhancements aligned with business and technology priorities. The role will support the stability, performance and ongoing enhancement of the system, including its integration with upstream and downstream systems. Acting as a key link between business users, internal technology teams and a US‑based third‑party vendor, you will help ensure the effective resolution of issues and delivery of practical, user‑focused improvements. This is an opportunity to make an immediate impact within a collaborative and fast‑paced environment.
As Application Support Analyst, you will provide end‑to‑end support for a core business application, troubleshooting issues and ensuring timely resolution in line with business priorities. You will manage a backlog of incidents and enhancement requests, assessing impact and supporting changes that deliver value to users. You will build and maintain reports to support data visibility and decision‑making, and investigate data issues using SQL, including diagnosing problems across system integrations and data flows. Working with internal teams and external vendors, you will support issue resolution, system changes, and testing and release activities. A clear and confident communicator, you will provide updates on issues and progress, working closely with users to understand requirements and improve system usability, while supporting enhancements that meet UK needs and align with global standards.
The ideal candidate will have experience in application or systems support within a business environment, with strong troubleshooting and analytical skills. They will have a working knowledge of SQL and relational databases, and be confident investigating data issues and supporting user queries. The candidate will be highly organised, able to prioritise effectively, and take a proactive, solutions‑focused approach. A clear communicator, they will be comfortable working with both technical and non‑technical stakeholders and supporting collaboration across teams. The applicant will have experience working in publishing, media or similar content‑driven environment, supporting systems that manage structured content, metadata or title‑level information. Experience with integrated application environments, such as content or title management systems is essential. Familiarity with enterprise platforms (ERP/CRM) and ticketing tools such as ServiceNow, and an understanding of ITIL principles would be advantageous.
Starting from £38,000
Simon & Schuster UK is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity and gender expression. At Simon & Schuster UK, the spirit of inclusion feeds into everything that we do, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all.
Application Support Analyst in London employer: Simon & Schuster, Inc.
At Simon & Schuster UK, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to make a meaningful impact. As an Application Support Analyst, you will benefit from a supportive environment that prioritises professional growth, offering opportunities to enhance your skills while working with cutting-edge technology in the publishing industry. With a commitment to equal opportunity and a focus on employee well-being, we ensure that every team member has access to the resources and support they need to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Simon & Schuster UK. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and understanding the title management system. We want you to show off your troubleshooting prowess and how you can make a real impact!
✨Tip Number 3
Don’t forget to showcase your communication skills! Being able to explain technical issues to non-technical folks is key. Practice explaining complex concepts in simple terms to impress the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Simon & Schuster UK.
We think you need these skills to ace Application Support Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with application support, SQL, and any relevant systems you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in publishing or media makes you a great fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled issues in previous roles. We’re all about solutions here at StudySmarter, so let us know how you’ve made an impact in past positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Simon & Schuster, Inc.
✨Know Your Systems
Familiarise yourself with the title management system and any integrated applications mentioned in the job description. Understand how they function and their importance to the business. This will help you demonstrate your technical knowledge and show that you're ready to hit the ground running.
✨Showcase Your Troubleshooting Skills
Prepare examples of past experiences where you've successfully resolved application issues or improved system performance. Be ready to discuss your analytical approach and how you prioritised tasks to meet business needs. This will highlight your problem-solving abilities and proactive mindset.
✨Communicate Clearly
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical stakeholders. During the interview, focus on being concise and clear when discussing your experiences and how you can contribute to the team.
✨Understand SQL and Data Management
Brush up on your SQL skills and be prepared to discuss how you've used it to investigate data issues in previous roles. Highlight any experience you have with reporting and data visibility, as this is crucial for the role. Showing confidence in your technical abilities will set you apart.
