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- Tasks: Manage reservations, check-ins, and provide top-notch customer service.
- Company: Join the renowned Umbel Restaurant Group with 6 Michelin stars.
- Benefits: Enjoy competitive pay, 5.6 weeks holiday, and staff discounts.
- Why this job: Be part of a dynamic team in a prestigious restaurant environment.
- Qualifications: Customer service experience and familiarity with reservation systems.
- Other info: Great career progression opportunities and ongoing training available.
The predicted salary is between 1040 - 1248 £ per month.
Umbel Restaurant Group was founded by Simon Rogan in 2002 with the opening of the acclaimed L'Enclume restaurant in Cartmel, Cumbria. Over the years we have grown to include Rogan & Co & Aulis in Cartmel, Henrock in Windermere, Aulis in London and Skof in Manchester. We boast 6 Michelin stars and are renowned for the quality and seasonality of our offer. We also have 16 rooms across Cartmel for our diners/guests to stay overnight.
We are now looking to recruit a receptionist on a part-time basis to join our reception team based in Cartmel.
Responsibilities
- Working with our reservations system
- Ensuring smooth check in and check out procedures
- Delivering exceptional customer service at all times
Hours
Part Time - 25 hours (3 days) per week
Requirements
We are keen to hear from individuals with experience in similar environments, customer service is key as well as a sound understanding of reservations software systems.
Benefits
- We offer a competitive salary and 5.6 weeks paid holiday per year.
- Additional Benefits include:
- Staff Discounts across our Group
- Family discounted rate
- Bike2work scheme
- Calm App Premium membership
- Employee Assistance Programme
- Employee Referral Scheme
- Ongoing Training and Career Development
- Vast scope for career progression across our group
- Support with industry qualifications
Legal
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Receptionist employer: Simon Rogan
Contact Detail:
Simon Rogan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Umbel Restaurant Group. Familiarise yourself with their restaurants and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common receptionist scenarios in your head or with a friend. Think about how you'd handle check-ins, customer queries, or even tricky situations. The more prepared you are, the more confident you'll feel.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional for your interview. It shows you take the opportunity seriously and are ready to represent the Umbel brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or working with reservations systems. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the receptionist role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Simon Rogan
✨Know the Company Inside Out
Before your interview, take some time to research Umbel Restaurant Group. Familiarise yourself with their restaurants, their ethos, and what makes them stand out in the industry. This will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you handled difficult situations or ensured a smooth check-in process, as these stories will highlight your suitability for the role.
✨Familiarise Yourself with Reservations Software
Since the role involves working with a reservations system, it’s beneficial to brush up on any relevant software you’ve used before. If you’re not familiar with their specific system, mention your adaptability and willingness to learn new technologies during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or what a typical day looks like for a receptionist at Umbel. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
