At a Glance
- Tasks: Assist customers in finding their perfect accommodation and manage enquiries across various channels.
- Company: Leading student accommodation provider with a vibrant team atmosphere.
- Benefits: Earn £13.40 per hour, gain valuable experience, and work in a dynamic environment.
- Other info: Join us for a summer of growth and teamwork in Fazakerley!
- Why this job: Make a difference by helping students find their homes while enhancing your customer service skills.
- Qualifications: Experience in sales, customer service, or hospitality is a plus.
NOTE: This is a Summer Contract requiring you to be available throughout the summer up to and including Monday 28th September.
Location: Fazakerley
Salary: £13.40 per hour
Job Type: Temporary
Duration: 13 Weeks
Hours: 40 hours – Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week)
Rota:
- 08.00am–4.30pm
- 08.30am–5.00pm
- 09.00am–5.30pm
- 09.30am–6.00pm
- 10.00am–6.30pm
- 10.30am–7.00pm
- 11.00am–7.30pm
- 11.30am–8.00pm
This is an excellent opportunity for someone with customer service, sales, retail or hospitality experience who enjoys speaking with customers, building relationships and helping people find the right accommodation solution. The role will play a key part in supporting occupancy during a busy summer intake period.
The role:
- Manage enquiries received via telephone, email, live chat, website and social media channels
- Convert enquiries into viewings and bookings
- Follow up prospective residents and maintain regular communication
- Identify customer needs and recommend suitable accommodation options
- Maintain accurate records across internal systems and databases
- Support occupancy and booking targets through proactive sales activity
- Liaise with on-site teams regarding local sales and marketing activity
- Deliver a high standard of customer service throughout the customer journey
- Work collaboratively with colleagues across the wider business
- Ensure compliance with company policies and procedures
About you:
- Previous experience within sales, customer service, retail or hospitality
- Strong written and verbal communication skills
- Excellent customer service and relationship-building abilities
- Experience handling customer enquiries across multiple channels
- Good organisational skills and attention to detail
- Ability to work in a target-driven environment
- Strong IT skills and confidence using databases or CRM systems
- Positive, professional and proactive approach
- Ability to work independently and as part of a team
If you are available for the full summer contract period and enjoy delivering excellent customer service within a fast-paced environment, we would love to hear from you.
Inbound Advisor employer: Simon Lincoln Recruitment Solutions
Join a dynamic team at a leading student accommodation provider in Fazakerley, where your role as an Inbound Advisor will not only enhance your customer service and sales skills but also offer you the chance to thrive in a supportive and collaborative work culture. With competitive pay and flexible working hours, this temporary position provides a unique opportunity for personal growth and development while making a meaningful impact on students' lives during their accommodation search.
Contact Details:
Simon Lincoln Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Advisor
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Inbound Advisor role. Keep it concise and focus on your customer service experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any recruitment events. A friendly chat can sometimes lead to a foot in the door!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Inbound Advisor
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous roles in customer service, sales, or hospitality. We want to see how your background makes you a perfect fit for the Inbound Advisor role!
Tailor Your Application:Don’t just send a generic application! Take a moment to tweak your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy!
How to prepare for a job interview at Simon Lincoln Recruitment Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of an Inbound Advisor. Familiarise yourself with the company’s services and values, especially how they relate to student accommodation. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your People Skills
Since this role is all about customer service and building relationships, be ready to share examples from your past experiences. Think of specific situations where you successfully handled customer enquiries or resolved issues. This will demonstrate your ability to connect with customers effectively.
✨Be Ready for Role-Play
You might be asked to role-play a scenario during the interview, such as handling a difficult customer call. Practice common customer service scenarios beforehand so you can showcase your problem-solving skills and calm demeanour under pressure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows your enthusiasm and helps you determine if the job is the right fit for you.
