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- Tasks: Lead a vibrant community, manage budgets, and ensure member satisfaction daily.
- Company: Join a dynamic team focused on creating exceptional living experiences.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in property or hospitality, strong management skills, and a customer-focused mindset required.
- Other info: ARLA or IRPM qualification is a plus; be ready for a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
As General Manager, you’ll lead the on-site team and ensure a vibrant community within the building. You’ll build and maintain the building’s reputation, drive revenue to meet or exceed targets, and manage costs within budget. You’ll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.
Key Responsibilities:
- People Management: Recruit, train, and motivate the on-site team. Conduct annual appraisals and regular 1-2-1s. Ensure adherence to processes and achievement of SLAs/KPIs.
- Community Engagement & Satisfaction: Deliver top-tier service to enhance member satisfaction and retention. Develop action plans based on customer satisfaction surveys. Engage with local charities and encourage resident participation. Manage the community app with events and information.
- Marketing & Lettings: Contribute to marketing strategies to maximise returns. Meet income and leasing targets, minimising void periods. Stay updated on local market and competitor services. Oversee content for the members portal and social media channels.
- Planning & Daily Management: Plan and schedule work streams effectively. Provide clear instructions and promote team communication.
- Financial & Reporting: Lead budget setting processes and manage development budgets. Identify opportunities for additional income and cost efficiencies. Produce regular asset performance reports with clear strategies.
- Building Operations: Ensure efficient operations and service delivery on site. Monitor maintenance activities and quality control. Manage service failures and contractor performance.
- Health & Safety Compliance: Oversee H&S and statutory compliance on site. Manage supplier and contractor compliance with H&S requirements. Handle risk assessments, accident reporting, and emergency preparedness.
Qualifications & Experience:
- ARLA or IRPM qualification desirable.
- Experience in residential property or hospitality sectors.
- Knowledge of English statutory letting requirements.
- Strong management skills and experience working to budgets and targets.
Personal Requirements:
- Proven experience in a similar role.
- Strong commercial awareness and strategic thinking.
- Ability to balance operational demands with a resident-focused mindset.
- Positive, professional, and customer-focused with strong relationship-building skills.
- Proactive, resilient, and adaptable with excellent problem-solving abilities.
- Strong communication skills and ability to influence decisions.
- Ability to remain calm under pressure and manage time effectively.
- Willingness to work flexible hours, including weekends and bank holidays, and from time to time the role may require flexibility to work outside of these hours to support resident events or respond to resident escalations.
General Manager employer: Simon Lincoln Recruitment Solutions
Contact Detail:
Simon Lincoln Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network with professionals in the property management and hospitality sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends in community engagement and member satisfaction. Being able to discuss innovative ideas during your interview will show that you're proactive and knowledgeable about enhancing resident experiences.
✨Tip Number 3
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your responses during interviews and demonstrate how you can contribute to our vibrant community.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and budgets in previous roles. Highlighting your experience with KPIs and SLAs will showcase your ability to meet targets and lead effectively, which is crucial for the General Manager position.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in people management, community engagement, and financial reporting. Use specific examples that demonstrate your ability to meet targets and manage budgets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community building and customer satisfaction. Mention how your previous roles have prepared you for the responsibilities of a General Manager and how you can contribute to the company's success.
Highlight Relevant Qualifications: If you have an ARLA or IRPM qualification, be sure to mention it prominently. Also, include any other relevant certifications or training that align with the job requirements.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully handled challenges in previous roles. This could include managing service failures or improving team performance under pressure.
How to prepare for a job interview at Simon Lincoln Recruitment Solutions
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and motivation.
✨Understand Community Engagement
Familiarise yourself with strategies for enhancing member satisfaction and community spirit. Be ready to discuss how you would engage with local charities and create action plans based on customer feedback.
✨Financial Acumen is Key
Since you'll be managing budgets and financial reporting, brush up on your financial management skills. Be prepared to discuss how you've previously identified cost efficiencies and maximised income in your past roles.
✨Health & Safety Knowledge
Given the importance of health and safety compliance in this role, ensure you understand relevant legislation. Be ready to talk about your experience with risk assessments and how you've handled compliance in previous positions.
