At a Glance
- Tasks: Assist customers in finding their perfect accommodation and manage enquiries across various channels.
- Company: Leading student accommodation provider with a vibrant team atmosphere.
- Benefits: Earn £13.40 per hour, gain valuable experience, and enjoy flexible working hours.
- Other info: Join us for a summer of growth and teamwork in a fast-paced environment.
- Why this job: Make a difference by helping students find their homes while enhancing your customer service skills.
- Qualifications: Experience in sales, customer service, or hospitality is a plus.
NOTE: This is a Summer Contract requiring you to be available throughout the summer up to and including Monday 28th September.
Location: Fazakerley
Salary: £13.40 per hour
Job Type: Temporary
Duration: 13 Weeks
Hours: 40 hours – Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week)
Rota: 08.00am–4.30pm, 08.30am–5.00pm, 09.00am–5.30pm, 09.30am–6.00pm, 10.00am–6.30pm, 10.30am–7.00pm, 11.00am–7.30pm, 11.30am–8.00pm
Simon Lincoln Recruitment Solutions are recruiting on behalf of a leading student accommodation provider for an Advisor to join their busy sales and customer service team in Fazakerley. This is an excellent opportunity for someone with customer service, sales, retail or hospitality experience who enjoys speaking with customers, building relationships and helping people find the right accommodation solution. The role will play a key part in supporting occupancy during a busy summer intake period.
The role:
- Manage enquiries received via telephone, email, live chat, website and social media channels
- Convert enquiries into viewings and bookings
- Follow up prospective residents and maintain regular communication
- Identify customer needs and recommend suitable accommodation options
- Maintain accurate records across internal systems and databases
- Support occupancy and booking targets through proactive sales activity
- Liaise with on-site teams regarding local sales and marketing activity
- Deliver a high standard of customer service throughout the customer journey
- Work collaboratively with colleagues across the wider business
- Ensure compliance with company policies and procedures
About you:
- Previous experience within sales, customer service, retail or hospitality
- Strong written and verbal communication skills
- Excellent customer service and relationship-building abilities
- Experience handling customer enquiries across multiple channels
- Good organisational skills and attention to detail
- Ability to work in a target-driven environment
- Strong IT skills and confidence using databases or CRM systems
- Positive, professional and proactive approach
- Ability to work independently and as part of a team
If you are available for the full summer contract period and enjoy delivering excellent customer service within a fast-paced environment, we would love to hear from you.
Customer Advisor employer: Simon Lincoln Recruitment Solutions
Join a dynamic team at a leading student accommodation provider in Fazakerley, where your role as a Customer Advisor will be pivotal in creating positive experiences for prospective residents. With a focus on collaboration and professional growth, we offer a supportive work culture that values your contributions and encourages development through hands-on experience in a fast-paced environment. Enjoy competitive pay, flexible working hours, and the opportunity to make a meaningful impact during the busy summer intake period.
Contact Details:
Simon Lincoln Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the student accommodation provider. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous customer service or sales experience can help you excel as a Customer Advisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate your ability to build relationships and handle enquiries. Use examples from your past experiences to highlight how you've successfully engaged with customers across different channels.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your experience in customer service, sales, or hospitality, and show us how you can build relationships with customers.
Show Off Your Communication Skills:Since this role involves a lot of communication, let your written application reflect your strong verbal and written skills. Use clear and concise language, and don’t forget to proofread for any typos!
Demonstrate Your Organisational Skills:We love candidates who can keep things organised! Mention any experience you have with managing enquiries or maintaining records, as this will show us you can handle the busy summer intake period.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you in for an interview!
How to prepare for a job interview at Simon Lincoln Recruitment Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Advisor inside out. Familiarise yourself with the company’s services and values, especially how they relate to student accommodation. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've successfully handled customer enquiries in the past. Think of specific situations where you built relationships or resolved issues effectively. This will demonstrate your ability to connect with customers.
✨Be Ready for Role-Play
You might be asked to role-play a customer interaction during the interview. Don’t panic! Just stay calm, listen carefully, and respond as if you were speaking to a real customer. This is your chance to showcase your communication skills and problem-solving abilities.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the job.
