Customer Advisor in Nottingham

Job Description:

Customer Service & Front of House Advisor

Location: Nottingham, NG1 5GN

Job Type: Temporary

Duration: Ongoing poss temp to perm

Days: Monday t o Friday

Hours: 20 hours per week 4 hours a day Monday - Friday

Salary: £13.50 per hour

Overview

We are currently recruiting for a Customer Service & Front of House Advisor to join a busy residential property in Nottingham.

This is a varied, customer-focused position suited to someone with experience in customer service, reception, administration, property or another professional customer-facing environment.

You will be the first point of contact for residents and visitors, providing a friendly and professional service while supporting the smooth day-to-day running of the property.

Key Duties & Responsibilities

• Provide a friendly and professional front-of-house service to residents and visitors.
• Deal with enquiries in person, by telephone and via email.
• Assist residents with general queries and requests.
• Handle customer queries and complaints efficiently and professionally.
• Maintain accurate records and update internal systems.
• Carry out general reception and administrative duties.
• Manage incoming telephone calls, emails, post and deliveries.
• Liaise with maintenance teams and contractors regarding reported issues.
• Ensure reception and communal areas are presented to a high standard.
• Support the wider team with the day-to-day operation of the property.
• Build positive relationships with residents and provide excellent customer service at all times.

Skills & Experience

• Previous experience in customer service, reception, administration, property or a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Confident dealing with customers face-to-face, over the telephone and via email.
• Strong organisational and administrative skills.
• Good IT skills, including Microsoft Office.
• Ability to prioritise workload and work effectively in a busy environment.
• Professional, approachable and reliable.
• Able to work independently as well as part of a team.