Senior General Manager – London

Location: London Job Type: Permanent Sector: PBSA / BTR / Co-living Salary: £80,000 + bonus

Overview We are looking for an experienced Senior General Manager to take full responsibility for a large living-sector development in London. This senior leadership position has overall responsibility for people, resident experience, operations, facilities, compliance, financial performance, sales and occupancy.

Key Duties & Responsibilities

• Take ownership of the site’s operational and commercial performance
• Lead, motivate and develop a large multidisciplinary team
• Create a positive, accountable and high-performing culture
• Deliver an exceptional resident experience
• Lead sales, lettings, bookings, renewals and occupancy performance
• Develop initiatives to increase demand, conversions and resident retention
• Create a vibrant community through engagement and resident events
• Oversee front-of-house services, facilities, maintenance, housekeeping and security
• Maintain excellent standards throughout the property
• Manage planned and reactive maintenance
• Ensure compliance with health and safety, fire safety and statutory requirements
• Manage budgets, payroll, expenditure and financial performance
• Monitor operational, occupancy and resident-satisfaction KPIs
• Build strong relationships with stakeholders, suppliers and contractors
• Maintain a visible and hands-on presence across the site
• Identify opportunities to improve performance and resident experience

Skills & Experience

• Significant General Manager or Senior General Manager experience
• Experience within PBSA, BTR, co-living, hospitality or a similar environment
• Proven experience leading and developing large teams
• Strong sales, lettings and occupancy experience
• Excellent operational, commercial and people-management skills
• Experience managing budgets and financial performance
• Strong facilities, health-and-safety and compliance knowledge
• Exceptional customer-service standards
• Excellent communication and stakeholder-management skills
• A proactive, visible and hands-on leadership style

This is an excellent opportunity for a proven senior operator to lead a major London development, drive occupancy and create an outstanding resident experience.