At a Glance
- Tasks: Lead a vibrant living community and ensure exceptional resident experiences.
- Company: Dynamic property management firm in the heart of London.
- Benefits: Competitive salary, bonus opportunities, and career growth.
- Other info: Join a passionate team dedicated to creating outstanding living environments.
- Why this job: Make a real impact in a thriving community and develop your leadership skills.
- Qualifications: Proven experience in management within hospitality or similar sectors.
The predicted salary is between 41400 - 50600 £ per year.
Location: London
Job Type: Permanent
Sector: PBSA / BTR / Co-living
Salary: £80,000 + bonus
Overview
We are looking for an experienced Senior General Manager to take full responsibility for a large living-sector development in London. This senior leadership position has overall responsibility for people, resident experience, operations, facilities, compliance, financial performance, sales and occupancy.
Key Duties & Responsibilities
- Take ownership of the site’s operational and commercial performance
- Lead, motivate and develop a large multidisciplinary team
- Create a positive, accountable and high-performing culture
- Deliver an exceptional resident experience
- Lead sales, lettings, bookings, renewals and occupancy performance
- Develop initiatives to increase demand, conversions and resident retention
- Create a vibrant community through engagement and resident events
- Oversee front-of-house services, facilities, maintenance, housekeeping and security
- Maintain excellent standards throughout the property
- Manage planned and reactive maintenance
- Ensure compliance with health and safety, fire safety and statutory requirements
- Manage budgets, payroll, expenditure and financial performance
- Monitor operational, occupancy and resident-satisfaction KPIs
- Build strong relationships with stakeholders, suppliers and contractors
- Maintain a visible and hands-on presence across the site
- Identify opportunities to improve performance and resident experience
Skills & Experience
- Significant General Manager or Senior General Manager experience
- Experience within PBSA, BTR, co-living, hospitality or a similar environment
- Proven experience leading and developing large teams
- Strong sales, lettings and occupancy experience
- Excellent operational, commercial and people-management skills
- Experience managing budgets and financial performance
- Strong facilities, health-and-safety and compliance knowledge
- Exceptional customer-service standards
- Excellent communication and stakeholder-management skills
- A proactive, visible and hands-on leadership style
This is an excellent opportunity for a proven senior operator to lead a major London development, drive occupancy and create an outstanding resident experience.
Senior General Manager – London employer: Simon Lincoln Recruitment Services
As a Senior General Manager in London, you will join a dynamic and innovative company that prioritises employee growth and development within the thriving PBSA and co-living sectors. Our vibrant work culture fosters collaboration and accountability, ensuring that you can lead a large multidisciplinary team while delivering exceptional resident experiences. With competitive salary packages, performance bonuses, and a commitment to creating a positive community atmosphere, this role offers a rewarding opportunity to make a significant impact in one of the world's most exciting cities.
Contact Details:
Simon Lincoln Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior General Manager – London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Simon Lincoln Recruitment Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Simon Lincoln Recruitment Services
Don't be shy about reaching out to Simon Lincoln Recruitment Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior General Manager – London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Simon Lincoln Recruitment Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Simon Lincoln Recruitment Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
