At a Glance
- Tasks: Support residents and visitors at a busy student accommodation site in London.
- Company: Join a dynamic team at a leading student accommodation provider.
- Benefits: Earn £13.50 per hour with flexible hours from 1pm to 6pm.
- Other info: Enjoy a temporary role with opportunities for professional growth.
- Why this job: Gain valuable experience in customer service while making a positive impact on student life.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 27000 - 28000 £ per year.
Location: London, E2 8HJ
Job Type: Temporary
Duration: Tuesday 26 May – 10 July
Days: Monday – Friday
Hours: 1.00pm – 6.00pm
Rate: £13.50 per hour
Overview
Simon Lincoln Recruitment Solutions are currently recruiting for a temporary Resident Services Assistant to support a busy student accommodation site based in London, E2. This is a front facing role supporting residents, visitors and the onsite management team during a busy operational period. The successful candidate will provide excellent customer service, assist with day to day administration and help maintain a welcoming environment across the property.
Key Duties & Responsibilities
- Providing front desk and reception support to residents and visitors
- Delivering excellent customer service at all times
- Managing incoming calls, emails and resident enquiries
- Assisting with parcel management and resident check ins
- Supporting the onsite team with administration duties
- Monitoring communal areas and reporting maintenance issues where required
- Maintaining accurate records and updating internal systems
- Supporting the smooth day to day operation of the accommodation site
Skills & Experience
- Previous customer service, reception or resident services experience preferred
- Strong communication and interpersonal skills
- Professional and approachable manner
- Good administration and organisational skills
- Comfortable working in a fast paced environment
- Confident using Microsoft Office and internal systems
- Experience within PBSA, hospitality, property or accommodation sectors would be advantageous
Resident Services Assistant – PBSA – London employer: Simon Lincoln Recruitment Services
At Simon Lincoln Recruitment Solutions, we pride ourselves on fostering a supportive and dynamic work environment for our Resident Services Assistants. Located in the vibrant heart of London, our team enjoys flexible working hours, competitive pay, and the opportunity to develop valuable skills in customer service and administration while engaging with a diverse community of residents. Join us to be part of a dedicated team that values your contributions and encourages personal growth in a fast-paced, rewarding setting.
Contact Details:
Simon Lincoln Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Assistant – PBSA – London
✨Tip Number 1
Network like a pro! Reach out to your connections in the student accommodation or hospitality sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing your experience and how you can contribute to creating a welcoming environment.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your approachable and professional side shine through. Remember, they’re looking for someone who fits into their team as much as they are for skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community, so don’t hesitate to put yourself out there!
We think you need these skills to ace Resident Services Assistant – PBSA – London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and administration. We want to see how your skills match the role of a Resident Services Assistant, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional, just like the environment we aim to create.
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents and visitors, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past experiences, let us know you’re a people person!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Simon Lincoln Recruitment Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Services Assistant. Familiarise yourself with the key duties like providing front desk support and managing resident enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved issues or made someone's day better – these stories will resonate well with the interviewers.
✨Practice Your Communication Style
Strong communication skills are essential for this position. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your skills and how they relate to the job.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult resident or managing multiple tasks at once. Think through how you would approach these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
