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- Tasks: Coordinate reactive maintenance requests and ensure smooth operations.
- Company: Dynamic property management firm focused on customer service.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Be the go-to person for solving maintenance issues and making a difference.
- Qualifications: Experience in customer service and strong organisational skills.
- Other info: Fast-paced environment with a focus on teamwork and communication.
The predicted salary is between 36000 - 60000 £ per year.
As a Reactive Maintenance Co-Ordinator, you will be responsible for the smooth and efficient management of all reactive maintenance requests. Acting as the central point of contact, you will co-ordinate contractors, internal teams and suppliers while keeping tenants fully informed throughout the process. You will play a key role in ensuring maintenance issues are resolved quickly, safely and with minimal disruption, always delivering a high level of customer service.
Key Responsibilities
- Manage all incoming reactive maintenance requests and log accurately
- Prioritise and allocate work to contractors and internal teams
- Liaise with contractors, suppliers and internal departments to ensure jobs are scheduled and completed efficiently
- Keep tenants and clients updated on progress, timescales and outcomes
- Monitor job status to ensure timely completion and high-quality workmanship
- Maintain detailed and accurate maintenance records and job histories
- Build and maintain strong working relationships with tenants, contractors and suppliers
- Ensure compliance with all health & safety regulations and company procedures
- Track maintenance performance and support process improvements
Person Specification
- Previous experience in property, facilities or a similar customer-facing environment
- Strong customer service focus with a calm and professional approach
- Excellent organisational and time management skills
- Ability to manage multiple reactive tasks under pressure
- Strong communication skills across phone, email and face-to-face
- Confident building relationships with contractors, suppliers and internal teams
- Proactive and solution-focused mindset
What We’re Looking For
- A highly responsive and service-driven individual
- Someone organised, structured and comfortable managing a busy workload
- A confident communicator with strong relationship-building skills
- A practical problem solver with attention to detail
- Able to remain calm and professional when handling urgent or high-pressure situations
Maintenance Co-Ordinator in Liverpool employer: Simon Lincoln Recruitment Services
Contact Detail:
Simon Lincoln Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Co-Ordinator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and facilities sector. You never know who might have a lead on a Maintenance Co-Ordinator role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for maintenance roles and practice your responses. Highlight your customer service skills and how you've handled reactive tasks in the past.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks under pressure. This will demonstrate your ability to prioritise and allocate work effectively.
✨Tip Number 4
Apply through our website! We love seeing candidates who are proactive about their job search. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Maintenance Co-Ordinator in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in property or facilities management, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Maintenance Co-Ordinator role. Mention specific examples of how you've successfully managed reactive maintenance requests in the past.
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your written application demonstrates your strong communication skills. Keep your language clear and professional, but also friendly and approachable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Simon Lincoln Recruitment Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Reactive Maintenance Co-Ordinator. Familiarise yourself with the key tasks like managing maintenance requests and liaising with contractors. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service focus, prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight how you maintained professionalism and calmness under pressure, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks effectively. You might want to share specific tools or methods you use to stay organised, especially when dealing with reactive maintenance requests. This will illustrate your ability to prioritise and allocate work efficiently.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use confident communication and be personable. Ask questions about their team dynamics and how they collaborate with contractors and suppliers. This shows your interest in teamwork and relationship-building, which are crucial for the role.
