At a Glance
- Tasks: Manage enquiries and support prospective residents in booking student accommodation.
- Company: Join a dynamic student accommodation sales team in Fazakerley.
- Benefits: Earn £13.40 per hour with flexible hours and weekend shifts.
- Other info: Temporary summer contract with opportunities for career growth and teamwork.
- Why this job: Gain valuable experience in customer service and sales while making a difference for students.
- Qualifications: Experience in sales or customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 26800 - 28000 £ per year.
NOTE: This is a Summer Contract requiring you to be available throughout the Summer up to and including Monday 28th September.
Location: Fazakerley
Job Type: Temporary
Duration: 13 Weeks
Salary: £13.40 per hour
Hours: 40 hours – Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week)
Rota:
- 08.00 – 16.30
- 08.30 – 17.00
- 09.00 – 17.30
- 09.30 – 18.00
- 10.00 – 18.30
- 10.30 – 19.00
- 11.00 – 19.30
- 11.30 – 20.00
Weekend shifts are required typically one weekend per month but may increase during busy periods.
Overview: An exciting opportunity has arisen for an Advisor to join a busy student accommodation sales team based in Fazakerley. This customer-focused role is responsible for managing enquiries, supporting prospective residents throughout the booking journey, and helping maximise occupancy through excellent service and lead conversion. The role operates on a 5-day working pattern, averaging one weekend per month on a rota basis. During peak sales and intake periods, additional weekend shifts may be required to support increased enquiry volumes and occupancy activity. When weekend shifts are worked, days off are provided during the week to maintain a 5-day working week.
Key Duties & Responsibilities:
- Manage enquiries received via telephone, email, live chat, website and social media channels
- Convert customer enquiries into property viewings and bookings
- Follow up all leads and maintain regular communication with prospective residents
- Identify customer needs and provide suitable accommodation solutions
- Accurately update internal systems and databases
- Support occupancy targets through proactive sales activity
- Liaise with on-site teams regarding local marketing and sales initiatives
- Maintain excellent customer service standards at all times
- Work collaboratively with colleagues across the wider business
- Ensure compliance with company policies and health and safety procedures
Skills & Experience:
- Previous experience within sales, customer service, retail or hospitality
- Strong verbal and written communication skills
- Excellent customer service and relationship-building abilities
- Experience handling enquiries across digital communication channels
- Strong organisational skills and attention to detail
- Ability to work effectively within a target-driven environment
- Comfortable working independently and as part of a team
- Good IT skills and experience updating databases or CRM systems
- Positive, proactive and professional approach
- Ability to manage multiple priorities and meet deadlines
Inbound Advisor – PBSA – Fazakerley in Liverpool employer: Simon Lincoln Recruitment Services
Join our dynamic team in Fazakerley as an Inbound Advisor, where you'll thrive in a supportive and collaborative work culture that prioritises customer service excellence. We offer competitive pay, flexible working hours, and opportunities for personal and professional growth, making this a rewarding summer role for those looking to make a meaningful impact in the student accommodation sector.
Contact Details:
Simon Lincoln Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Advisor – PBSA – Fazakerley in Liverpool
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to make a good impression.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Inbound Advisor – PBSA – Fazakerley in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Inbound Advisor role. Highlight your experience in sales and customer service, and show us how you can manage enquiries effectively. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with prospective residents, it's crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect your ability to connect with customers.
Highlight Relevant Experience:If you've worked in retail, hospitality, or any customer-focused role before, make sure to mention it! We love seeing how your past experiences can contribute to our busy student accommodation sales team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Let’s get started on this journey together!
How to prepare for a job interview at Simon Lincoln Recruitment Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Inbound Advisor role. Familiarise yourself with the key duties and responsibilities listed in the job description. This will help you tailor your answers to show how your skills and experience align perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about managing enquiries and providing excellent service, be ready to share specific examples from your past experiences. Think of situations where you turned a difficult customer interaction into a positive outcome. This will demonstrate your ability to handle enquiries effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, especially related to sales and customer service. Practice answering scenarios like managing a high volume of enquiries or dealing with an unhappy customer. This will show that you can think on your feet and are prepared for the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the team dynamics, how success is measured in the role, or what a typical day looks like. It’s a great way to engage with the interviewer and leave a lasting impression.
