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For Companies At a Glance
- Tasks: Deliver top-notch customer service and support a vibrant student community.
- Company: Dynamic student accommodation provider in the heart of Leeds.
- Benefits: Flexible part-time hours, competitive pay, and a fun work environment.
- Why this job: Join a friendly team and enhance the student experience while gaining valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Perfect for students looking to balance work and studies.
The predicted salary is between 12 - 16 £ per hour.
We are recruiting a Customer Service / Property Support Assistant to support the day-to-day operations of a purpose-built student accommodation (PBSA) property in Leeds city centre. This is a temporary, part-time role ideal for someone who enjoys delivering excellent customer service while supporting a small on-site team. Working three days per week, you will play a key role in ensuring residents and visitors receive a friendly, professional and well-organised service.
Key Duties & Responsibilities
- Deliver consistently high levels of customer service, acting as a role model for service excellence
- Handle enquiries via email, website, telephone and face to face, providing accurate information and support
- Support open days and conduct student accommodation viewings
- Assist with the organisation and delivery of resident events and activities
- Follow complaints procedures, logging and resolving issues where possible to support continuous improvement
- Comply with Health & Safety procedures and provide relevant information to visitors and contractors
- Respond professionally to emergencies when required
- Provide administrative support to the Property Manager
- Work effectively both independently and as part of a small, committed on-site team
- Engage with residents, gather feedback and support initiatives that enhance the student experience
Skills & Experience
- Strong customer service skills with a friendly and professional approach
- Confident communicator, comfortable dealing with people in person, by phone and via email
- Well organised with strong attention to detail
- Able to manage multiple tasks and priorities effectively
- Proactive, reliable and comfortable working independently
- Previous experience in customer service, property, hospitality or student accommodation is beneficial but not essential
Location Leeds LS1 – City Centre
Hours Tuesday, Thursday & Friday 24 hours per week (3 days)
Salary £12.50 per hour
Customer Service / Property Support Assistant – Student Accommodation – Leeds LS1 employer: Simon Lincoln Recruitment Services
Contact Detail:
Simon Lincoln Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Property Support Assistant – Student Accommodation – Leeds LS1
✨Tip Number 1
Get to know the property inside out! Familiarise yourself with the student accommodation and its services. This way, when you chat with potential employers or during interviews, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the job, like handling enquiries or resolving complaints. This will help you feel more confident and prepared when it comes to those tricky questions in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees or alumni from the property. They can give you insider tips on what the team values most and how to stand out as a candidate. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service / Property Support Assistant – Student Accommodation – Leeds LS1
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you shine in customer service! Make sure to highlight any experience you've got in dealing with people, whether it's face-to-face or over the phone. Share specific examples of how you've gone above and beyond to help someone out.
Tailor Your Application: Don’t just send a generic application our way! Take a moment to read through the job description and tweak your CV and cover letter to match what we're looking for. Show us why you're the perfect fit for this role in student accommodation.
Be Professional Yet Friendly: Remember, we’re all about delivering a friendly and professional service. Your written application should reflect that vibe! Keep it warm and approachable while maintaining a level of professionalism that shows you mean business.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Simon Lincoln Recruitment Services
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you delivered excellent service or resolved a tricky situation. This will help you demonstrate your ability to handle enquiries and support residents effectively.
✨Familiarise Yourself with the Property
Take some time to research the student accommodation property you'll be supporting. Understand its key features, services offered, and any recent news. This knowledge will show your genuine interest in the role and help you answer questions more confidently.
✨Prepare for Common Scenarios
Anticipate questions related to handling complaints or emergencies. Think through how you would respond to a resident's issue or an unexpected situation. Practising these scenarios can help you articulate your thought process and reassure the interviewer of your problem-solving skills.
✨Show Your Team Spirit
Since this role involves working as part of a small team, be ready to discuss your teamwork experiences. Share examples of how you've collaborated with others in previous roles, and highlight your ability to engage with residents and contribute to a positive atmosphere.
