At a Glance
- Tasks: Deliver exceptional customer service and support resident experiences in a busy student accommodation.
- Company: Dynamic student accommodation provider in the heart of Glasgow.
- Benefits: Earn £13.00 per hour with flexible hours and a vibrant work environment.
- Other info: Join a supportive team and enjoy a fast-paced, engaging atmosphere.
- Why this job: Be the friendly face for students and make their living experience unforgettable.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 26000 - 27000 £ per year.
Location: Glasgow G1
Job Type: Temporary
Duration: 4–6 weeks
Days: Monday to Friday
Hours: 10.00am – 6.00pm
Salary: £13.00 per hour
Overview
We are recruiting a Resident Services Assistant to support a busy student accommodation property in Glasgow. This customer-facing role is focused on delivering an excellent resident experience, providing day-to-day front‑of‑house support and assisting with the smooth operation of the site. As a key member of the on‑site team, you will be the first point of contact for residents, visitors and prospective customers, ensuring a welcoming, professional and helpful service at all times.
Key Duties & Responsibilities
- Provide exceptional customer service to residents, visitors and contractors
- Manage enquiries in person, by telephone and via email
- Support resident check‑ins, check‑outs and arrivals throughout the year
- Conduct property viewings and assist with leasing activity when required
- Assist with the planning and delivery of resident events and community initiatives
- Monitor communal areas to ensure high presentation standards are maintained
- Log maintenance requests and liaise with the maintenance team to ensure issues are resolved efficiently
- Support administrative tasks including record keeping, reporting and database updates
- Follow health and safety procedures and respond appropriately to emergency situations
Skills & Experience
- Previous experience within customer service, hospitality, retail, reception or student accommodation is desirable
- Strong communication and interpersonal skills
- Professional and friendly approach with a customer‑first mindset
- Confident using Microsoft Office and general computer systems
- Well organised with the ability to manage multiple tasks effectively
- Able to work independently and as part of a team
- Reliable, proactive and adaptable in a fast‑paced environment
Resident Services Assistant – Student Accommodation – Glasgow employer: Simon Lincoln Recruitment Services
As a Resident Services Assistant in Glasgow, you will join a vibrant team dedicated to creating an exceptional living experience for students. Our company fosters a supportive work culture that values professional growth and offers opportunities for skill development in customer service and event management. With a focus on teamwork and community engagement, we ensure that our employees feel valued and empowered in their roles.
Contact Details:
Simon Lincoln Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Assistant – Student Accommodation – Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the student accommodation property. Understanding their values and what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering an excellent resident experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your customer-first mindset.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you arrive for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Resident Services Assistant – Student Accommodation – Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or hospitality. We want to see how your skills match the role of a Resident Services Assistant, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’d be a great fit for our team. Keep it friendly and professional, just like the service we provide.
Show Off Your Communication Skills:Since this role is all about interacting with residents and visitors, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past experiences, let us see your friendly approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Simon Lincoln Recruitment Services
✨Know Your Customer Service Basics
Since this role is all about providing exceptional customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of a friendly and professional approach.
✨Familiarise Yourself with the Role
Read through the job description carefully and make notes on key responsibilities. Be prepared to discuss how your skills align with these duties, especially around managing enquiries and supporting resident events. Showing that you understand the role will impress the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the accommodation property, the team you'll be working with, or the types of events they host. This not only shows your interest but also helps you gauge if this is the right fit for you.
✨Showcase Your Organisational Skills
This role requires juggling multiple tasks, so be ready to share how you stay organised. You might want to mention any tools or methods you use to manage your time effectively. Highlighting your ability to work independently while being part of a team will demonstrate your adaptability in a fast-paced environment.
