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For Companies At a Glance
- Tasks: Be the friendly face for students and visitors, providing top-notch reception and helpdesk support.
- Company: Join a vibrant community focused on enhancing student experiences in a welcoming environment.
- Benefits: Enjoy a temporary role with flexible hours and the chance to develop valuable skills.
- Why this job: Make a real impact on student life while working in a dynamic and inclusive team.
- Qualifications: Customer service experience is essential; strong IT skills and a positive attitude are a must.
- Other info: This is a 3 to 4 month temporary contract, perfect for students looking for short-term work.
Please note this is a 3 to 4 Month Temporary Contract.
Purpose of the Role
As Resident Services Assistant, you will be the welcoming face of the property and the first point of contact for students, visitors, and guests. You will deliver a high-quality reception and helpdesk service while providing administrative support to the wider team. You will contribute to an exceptional student experience through friendly, professional service and operational support.
Major Duties
- Deliver a warm and professional meet-and-greet and front-of-house service.
- Operate a responsive helpdesk: handle enquiries in person, by phone, email, and web.
- Provide accurate and timely advice and support to students, visitors, and contractors.
- Support student check-ins, departures, open days, and intake events.
- Assist with day-to-day property administration tasks and reporting.
- Maintain a high standard of presentation in communal and front-of-house areas.
- Act as a role model for excellent customer service and values-led behaviour.
- Handle and resolve any student queries or complaints, escalating when necessary.
- Contribute to creating a positive and inclusive student community experience.
Skills & Experience
Essential
- Experience in a customer-facing role, preferably in accommodation, hospitality or reception.
- Strong IT skills – competent with Microsoft Office and email systems.
- Excellent interpersonal and communication skills.
- Well-organised with the ability to manage a varied workload.
- Ability to remain calm and professional under pressure.
- Problem-solving mindset and ability to handle complaints diplomatically.
Desirable
- Previous experience working in student accommodation or similar environment.
- Knowledge of property management or facilities administration.
- Experience using CRM/helpdesk systems.
Personal Qualities
- Passionate about delivering great service.
- Friendly, positive, and approachable with a can-do attitude.
- Proactive and able to use initiative.
- Excellent team player with a collaborative spirit.
- Committed to equality, diversity, and inclusion.
Contact Detail:
Simon Lincoln Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of students and visitors in a residential setting. Understanding their concerns and expectations will help you provide tailored support during your interactions.
✨Tip Number 2
Practice your communication skills, especially in handling complaints and queries. Role-playing different scenarios can prepare you for real-life situations where you need to remain calm and professional.
✨Tip Number 3
Get comfortable with using various IT systems, particularly CRM or helpdesk software. Familiarity with these tools will enable you to respond efficiently to enquiries and manage administrative tasks effectively.
✨Tip Number 4
Showcase your passion for customer service by volunteering or participating in community events. This experience can highlight your commitment to creating a positive environment, which is essential for this role.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in accommodation or hospitality. Use specific examples that demonstrate your ability to handle enquiries and provide support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service. Mention your interpersonal skills and how they align with the role of a Customer Services Assistant, emphasising your proactive approach.
Highlight Relevant Skills: In your application, clearly outline your IT skills, especially your proficiency with Microsoft Office and any CRM systems. Provide examples of how you've used these skills in previous roles.
Showcase Problem-Solving Abilities: Include examples in your application that demonstrate your problem-solving mindset. Describe situations where you successfully handled complaints or resolved issues, showcasing your calm and professional approach.
How to prepare for a job interview at Simon Lincoln Recruitment Services
✨Show Your Customer Service Skills
Since the role is all about delivering exceptional service, be prepared to share specific examples of how you've handled customer queries or complaints in the past. Highlight your ability to remain calm under pressure and your problem-solving skills.
✨Demonstrate Your IT Proficiency
Make sure to mention your experience with Microsoft Office and any CRM or helpdesk systems you've used. You might even want to brush up on these tools before the interview to show that you're ready to hit the ground running.
✨Emphasise Teamwork and Collaboration
This role requires a strong team player, so be ready to discuss how you've worked effectively within a team in previous roles. Share examples that showcase your collaborative spirit and how you contribute to a positive work environment.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to student interactions or administrative tasks. Practising your responses to these scenarios can help you articulate your thought process and demonstrate your suitability for the role.
