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For Companies At a Glance
- Tasks: Deliver top-notch customer service and support events for students in a vibrant accommodation setting.
- Company: Join a dynamic team focused on enhancing student living experiences in London.
- Benefits: Earn £13.50 per hour with flexible hours and valuable experience.
- Why this job: Make a real difference in students' lives while gaining hands-on experience.
- Qualifications: Customer service experience and a friendly, professional attitude are key.
- Other info: 10-week contract with opportunities to engage and connect with fellow students.
The predicted salary is between 13 - 16 £ per hour.
We are recruiting a Customer Service & Property Support Assistant to support a Purpose‑Built Student Accommodation (PBSA) scheme in London on a 10‑week temporary contract. The role focuses on delivering an excellent student experience through customer service, events support, viewings and administrative assistance.
Key Duties & Responsibilities
- Provide consistently high levels of customer service, acting as a role model at all times.
- Respond to enquiries from students and visitors via email, website, telephone and face to face.
- Assist with open days and carry out property viewings.
- Support the set‑up and delivery of resident events and engagement activities.
- Log and assist with resolving complaints in line with procedures, supporting service improvement.
- Follow Health & Safety procedures and provide guidance to visitors and contractors.
- Respond professionally to emergencies during and outside normal working hours when required.
- Provide administrative support to the Property Manager.
- Work effectively both independently and as part of a small on‑site team.
- Encourage student involvement to help shape services and enhance the overall resident experience.
Skills & Experience
- Experience in customer service, reception, front of house or residential environments.
- Confident communicator with a professional, approachable manner.
- Organised and able to manage multiple tasks.
- Comfortable working on your own initiative within a team environment.
- Interest in student accommodation or PBSA desirable.
Contract Details
- 10‑week temporary contract.
- Monday to Friday (4 days).
- 24 hours per week.
- Location: London - N19.
- Salary: £13.50 per hour.
Customer Service & Property Support Assistant – PBSA – London W6 employer: Simon Lincoln Recruitment Services
Contact Detail:
Simon Lincoln Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Property Support Assistant – PBSA – London W6
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Purpose-Built Student Accommodation scene in London. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a student complaint or an emergency. Being prepared with real-life examples will show you're ready to jump in and support the team.
✨Tip Number 3
Show off your organisational skills! During the interview, mention any experience you have juggling multiple tasks or events. This role is all about managing various responsibilities, so let them know you can handle it!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service & Property Support Assistant – PBSA – London W6
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience in customer service or similar roles. We want to see how you’ve gone above and beyond to help others, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how your experiences align with what we’re looking for in a Customer Service & Property Support Assistant.
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and approachability. Use a friendly tone while maintaining a level of formality that reflects our values at StudySmarter. We want to know you can connect with students and visitors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Simon Lincoln Recruitment Services
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or provided exceptional service in the past. This role is all about delivering a great experience, so showing you understand what that means is key!
✨Familiarise Yourself with PBSA
Do some research on Purpose-Built Student Accommodation (PBSA) and its importance in the student experience. Knowing the ins and outs of what makes a great living environment for students will help you stand out as someone genuinely interested in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would respond to common situations, like handling a complaint from a resident or organising an event. Practising these responses can help you feel more confident and articulate during the actual interview.
✨Show Your Team Spirit
This role requires working both independently and as part of a small team. Be prepared to discuss your experiences in team settings and how you contribute to a positive team dynamic. Highlighting your ability to collaborate and support others will resonate well with the interviewers.
