At a Glance
- Tasks: Support the General Manager in running a vibrant student accommodation property.
- Company: Dynamic student accommodation provider in Birmingham.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Fast-paced role with exciting challenges during peak seasons.
- Why this job: Lead a passionate team and create a welcoming home for students.
- Qualifications: Experience in team management and customer-focused roles.
The predicted salary is between 36000 - 36000 £ per year.
Location: Birmingham, B4
Job Type: Permanent
Days: Monday to Friday
Hours: 9.00am–5.00pm, 37.5 hours per week
Salary: £36,000 per annum
Overview
We are recruiting an experienced Assistant General Manager to support the successful operation of a purpose-built student accommodation property in Birmingham. Working closely with the General Manager, you will help lead the on-site team and maintain high standards across customer service, sales, maintenance and housekeeping. The role will be particularly busy during the summer turnaround and September intake period, when you will support the wider team with check-outs, room preparation, check-ins and welcoming new residents.
Key Duties & Responsibilities
- Support the General Manager with the day-to-day operation of the property
- Lead, support and motivate the on-site team
- Oversee customer service, sales, maintenance and housekeeping activities
- Assist with staff rotas, workloads, performance and development
- Ensure residents receive a welcoming, professional and responsive service
- Manage customer enquiries, complaints and operational challenges
- Support occupancy, sales and resident retention initiatives
- Assist with room inspections, check-ins, check-outs and summer turnaround activities
- Ensure maintenance issues are reported, monitored and completed promptly
- Maintain accurate property, resident and operational records
- Support compliance with company procedures and health and safety requirements
- Take responsibility for the property in the General Manager’s absence
- Work collaboratively with regional and central support teams
Skills & Experience
- Previous team management or supervisory experience within a similar environment
- Experience within student accommodation, residential property, hospitality or another customer-focused operation
- Strong leadership skills with the ability to inspire and motivate others
- Excellent customer service and communication skills
- Highly organised with the ability to manage competing priorities
- Confident handling customer concerns and resolving operational issues
- Ability to present and analyse information accurately
- Strong IT skills, including Microsoft Office
- Commercially aware with a proactive and flexible approach
- Knowledge of health and safety requirements is desirable but not essential
Assistant General Manager – PBSA – Birmingham employer: Simon Lincoln Recruitment Services
Join our team in Sheffield as a Maintenance Operative and experience a supportive work culture that values reliability and attention to detail. We offer competitive pay, opportunities for skill development, and a chance to contribute to the upkeep of a vibrant residential community. With a focus on safety and quality, you'll find meaningful work that makes a difference in people's lives.
Contact Details:
Simon Lincoln Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager – PBSA – Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Simon Lincoln Recruitment Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Simon Lincoln Recruitment Services
Don't be shy about reaching out to Simon Lincoln Recruitment Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager – PBSA – Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Simon Lincoln Recruitment Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Simon Lincoln Recruitment Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
