Head of Client Creative Operations

Simon-Kucher is a global consultancy with more than 2,200 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. As a trusted commercial advisor, we combine deep consulting expertise, growth specialization, and technology to scale impact. We optimize every lever of commercial strategy – product, pricing, innovation, marketing, sales, and digital – based on deep insights into what customers value and are willing to pay for. With over 40 years of experience in monetization, we are regarded as the world’s leading commercial growth and pricing specialist.

We are looking for an experienced, analytical, and transformation‑oriented leader to head our global Client Creative function. This role is responsible for building a scalable operating model for the function, redesigning processes and structures, improving service quality, and enabling efficient global delivery across regions. The successful candidate will lead the transformation of Client Creative from a rather design‑focused support function into a globally managed, performance‑driven service organization. They will establish clear governance, performance indicators, resource planning, quality standards, technology‑enabled workflows, and scalable processes that support the needs of a fast‑paced consulting business.

This role requires a strong service mindset, deep operational leadership experience, and the ability to drive change across a large international team. The ideal candidate combines strong business judgment, experience managing sizable service teams, a data‑driven approach to performance improvement, and a clear understanding of how professional services firms operate.

How you will create impact:

• Global Operating Model & Transformation: Establish a scalable global operating model, including a new organization design, roles, governance, decision rights and service levels; lead adoption of new structures, processes and tools; transfer relevant best practices from service organizations in consulting.
• Process, Ticketing & Technology Excellence: Redesign intake, prioritization, production, review, quality control, delivery and feedback processes; optimize ticketing and workflow technologies; introduce AI, automation and semi‑automated quality checks where value‑adding.
• Performance & Commercial Steering: Define and manage KPIs for quality, turnaround time, utilization, backlog, stakeholder satisfaction, cost and service levels; manage capacity, budgets, vendors and external providers with a clear view on productivity and ROI.
• Visual Identity, Quality & Innovation: Own and elevate the firm’s PowerPoint design vision, visual identity standards and best practices; ensure visual excellence and consistency; drive innovation in data visualization, slide production and AI‑enabled design.
• People & Stakeholder Leadership: Lead and develop a global team of around 60 Client Creative professionals and foster creativity, collaboration and continuous improvement; act as senior interface to consulting leadership and translate client‑business urgency into clear service priorities.

Your profile:

• Significant management experience in service delivery or operations, ideally in managing graphic design/creative services.
• Proven experience managing service teams of 30+ FTEs, ideally across multiple locations or regions.
• Relevant background in consulting/professional services preferred, however we will consider candidates with a background within shared services, customer service, workforce services, call centers or comparable service environments.
• Strong understanding of the consulting business model, including client urgency, quality expectations and commercial discipline.
• Track record in operating model design, organizational redesign, process improvement and technology‑enabled transformation.
• Experience with ticketing systems, workflow tools, dashboards, automation/AI opportunities and quality assurance approaches.
• Experience managing budgets, vendors and external service providers.
• Strong analytical skills, including KPI design, performance steering and ROI‑based decision‑making.
• General understanding of PowerPoint design, corporate visual identity, data visualization and creative production quality.

You will be an execution‑focused transformer who moves complex change from concept to implementation and measurable impact.

What we offer:

• Work within a corporate culture defined by our entrepreneurial spirit, openness, and integrity.
• Broaden your perspective with our extensive training curriculum and learning opportunities.
• Push your development with support from our holistic feedback and development processes.
• Hybrid work, mixing your work location between our London office, client sites, and the option to remote work for an element of your time.
• Enjoy our range of benefits and our focus on your wellbeing.

We believe in building a culture that embraces diversity, equity, and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, remarkable things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone – our people, our clients and, of course, our business.