Senior User Researcher

Location: Remote with 90% remote (1-2 meetings per month)

We’re hiring for two Senior User Researchers to help shape digital government services that impact millions. You’ll work in agile teams with Designers, Analysts, and Developers, using qualitative and quantitative research to improve user experiences across government platforms.

Key Skills

• User research planning, execution, and analysis
• Usability testing and audience modelling
• Experience with agile methodologies, UX, and service design
• Strong understanding of frontend development and design personas
• Degree in HCI, Usability, Cognitive Psychology, or Market Research
• Experience with complex user journeys and digital environments

Join us to make a real difference in public service delivery.