The responsibilities & skill set required for the role of Negotiator are listed below:
- Sales Negotiation & Client Management - acting as a Sales Negotiator in the branch, supporting the Valuer’s sales pipeline and delivering excellent client service.
- Handle and qualify buyer enquiries, arranging viewings and providing accurate property information.
- Register applicants, understand their buying needs, and match them with suitable properties.
- Conduct / Arrange viewings where required, presenting properties professionally and positively.
- Liaise with vendors, providing feedback from viewings and advising on marketing strategy.
- Negotiate offers between buyers and vendors, ensuring favourable outcomes while maintaining professionalism and transparency.
- Progress agreed sales through to completion, liaising with solicitors, surveyors, vendors, and purchasers.
- Assist in preparing valuations by gathering relevant property information and supporting the Branch Manager/Valuer.
- Maintain accurate records of all negotiations, offers, and communications within the CRM system.
- Support the branch in achieving sales targets and maintaining strong client relationships.
Administration
- Maintain a high standard of customer service, representing Simon Brien positively in all interactions.
- Handle incoming calls, emails, and walk-in enquiries, ensuring timely responses and accurate logging of information.
- Ensure all administrative processes are completed correctly, including appointment scheduling, system updates, and compliance checks.
- Ensure Terms of Engagement and all required compliance documentation are completed and filed prior to marketing a property.
- Oversee production of marketing materials including brochures, letters, and pricing schedules, ensuring consistency with branding.
- Liaise with the marketing department and branch team regarding marketing collateral and property presentation.
- Ensure accurate coordination of photography orders and uploading images to property files.
- Complete board orders and ensure they are correctly recorded on the system.
- Prepare branch materials for weekend viewings, including diaries, brochures, keys, alarm codes, and viewer packs.
- Ensure compliance with all company policies, procedures, and regulatory requirements.
Qualifications & Skills
- Minimum 2 years’ experience in a customer-facing administration role (estate agency experience desirable).
- Strong proficiency in Microsoft Office and CRM/database systems.
- Excellent organisational skills, with the ability to multitask and prioritise in a busy environment.
- Strong communication and interpersonal skills, with a professional and welcoming manner.
- High attention to detail with a focus on accuracy and presentation quality.
- Ability to work independently while contributing positively to a team environment.
- Familiarity with estate agency terminology, processes, and compliance is advantageous.
- Strong problem-solving abilities and a proactive approach to office management.
- Confidence and professionalism when dealing with clients both in person and over the phone.
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Negotiator employer: Simon Brien Bradley
At Simon Brien Bradley, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work culture. Our Newcastle office offers employees the chance to grow professionally through mentorship and hands-on experience in a leading property firm, while also enjoying a supportive environment that values client care and teamwork. With a focus on personal development and career progression, we are committed to helping our staff thrive in their roles and make a meaningful impact in the community.
