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- Tasks: Lead customer service efforts and handle complaints for a growing kitchen and bedroom manufacturer.
- Company: Join a major player in the North-west's kitchen and bedroom manufacturing industry.
- Benefits: Enjoy a competitive salary of £27,500 and a Monday to Friday work schedule with no weekends.
- Why this job: Be a key contributor to business growth and improve quality performance in a dynamic environment.
- Qualifications: Self-motivated individuals with strong communication skills are encouraged to apply.
- Other info: This role offers a unique opportunity to shape customer service strategies as the company expands.
The predicted salary is between 22000 - 33000 £ per year.
Customer Service Lead – Greater Manchester Simon Acres Recruitment are looking for a highly self-motivated and driven Customer Service Lead for a Kitchen & Bedroom manufacturer based in Greater Manchester. Our client has an exciting opportunity for a Customer Service Lead within the business as it continues to expand. Our client’s plans are to be ready for further growth and this role will be a key driver in delivering the Customer Service aspect of the operation of this business growth. Our client is a growing and major player within the Kitchen and Bedroom manufacturing industry in the North-west. This is a strong and real opportunity to be a key contributor to improving quality performance within the business. Salary: Circa £27,500 per annum Working Hours: Monday – Friday, 8:00 – 16:30 ( No Weekends ) The Role; · First point of call in dealing with all customer complaints · Maintaining close contact with all the relevant team members throughout the business · Close liaison with the Procurement/ Sales/Production/Warehouse Departments throughout · Escalating to the Operations Manager and relevant departmental leads to agree remedial plan · Managing and ensuring delivery of the relevant timelin…
Customer Service Lead employer: Simon Acres Recruitment
Contact Detail:
Simon Acres Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead
✨Tip Number 1
Familiarize yourself with the kitchen and bedroom manufacturing industry. Understanding the products and services offered by our client will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Highlight your experience in customer service leadership roles. Be prepared to discuss specific examples of how you've successfully managed customer complaints and improved service quality in previous positions.
✨Tip Number 3
Demonstrate your ability to work collaboratively with different departments. Share instances where you've effectively liaised with procurement, sales, production, or warehouse teams to resolve issues and enhance customer satisfaction.
✨Tip Number 4
Show your enthusiasm for growth and improvement. Our client is looking for someone who can contribute to their expansion plans, so express your eagerness to be part of a dynamic team that drives quality performance.
We think you need these skills to ace Customer Service Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Lead position. Understand the key responsibilities and skills required, such as handling customer complaints and liaising with various departments.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any leadership roles you've held. Emphasize your ability to manage complaints and work collaboratively with different teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to contribute to the company's growth. Mention specific examples of how you've successfully handled customer issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Simon Acres Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to resolve customer issues in the past, as this role is all about being the first point of contact for customer complaints.
✨Demonstrate Team Collaboration Skills
Since the role involves close liaison with various departments, highlight your experience in working collaboratively with teams. Discuss how you’ve effectively communicated with different departments to ensure customer satisfaction and operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking of situations where you had to manage customer complaints or escalate issues, and be ready to explain your thought process and the outcomes.
✨Research the Company and Industry
Familiarize yourself with the kitchen and bedroom manufacturing industry, as well as the company’s position within it. This knowledge will help you understand their challenges and demonstrate your commitment to contributing to their growth.
