At a Glance
- Tasks: Join our trade counter team, providing top-notch service to customers and managing sales orders.
- Company: Reputable Plumbing & Heating Merchant known for excellent customer service.
- Benefits: Competitive salary up to £30,000, career development, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and teamwork.
- Why this job: Be part of a growing business where your skills and knowledge make a real difference.
- Qualifications: Experience in plumbing & heating preferred; strong customer service and communication skills required.
Location: Within 10 miles of Watford
Salary: up to £30,000
Employment Type: Full-Time / Permanent
About the Client
KBB Recruitment are representing a well-established Plumbing & Heating Merchant with a strong reputation for excellent customer service and high-quality products. This is an exciting opportunity to join a busy and supportive team within a growing business that values product knowledge, customer relationships, and career development.
About the Role
This role offers the successful candidate the opportunity to become a key part of the trade counter team, providing excellent service to trade and retail customers while supporting the smooth day-to-day running of the branch.
Key Responsibilities:
- Processing sales orders, quotations, and payments accurately
- Building and maintaining strong relationships with trade customers
- Assisting customers with plumbing and heating product enquiries
- Handling telephone and email enquiries professionally
- Supporting goods in/out and stock replenishment when required
- Maintaining a clean, organised, and safe trade counter environment
- Working closely with warehouse and branch colleagues to ensure efficient customer service
- Upselling products and promoting current offers where appropriate
Requirements / Skills:
- Previous experience within a plumbing & heating merchant or builders merchant preferred
- Strong customer service and communication skills
- Good knowledge of plumbing and heating products advantageous
- Confident using computer systems and processing orders
- Ability to work in a fast-paced environment
- Reliable, organised, and a strong team player
- Sales-focused with a proactive attitude
- Full UK driving Licence
How to Apply
To apply, please send your CV and a brief covering note to (url removed) or contact Nathan on (phone number removed). KBB Recruitment are acting as the employment agency for this position.
Trade Counter Assistant in Watford employer: Simon Acres Group
Join a well-established Plumbing & Heating Merchant located within 10 miles of Watford, where you will be part of a dynamic and supportive team dedicated to delivering exceptional customer service. With a strong emphasis on employee growth and product knowledge, this role offers a fantastic opportunity for career development in a thriving business environment that values teamwork and customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Assistant in Watford
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially in plumbing and heating. This will help us show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face at the trade counter and how you'd handle them. We want to see that you can build strong relationships with customers right from the start.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. We want to see that you take pride in your appearance, just like we take pride in our customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you're enthusiastic about the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Trade Counter Assistant in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in plumbing and heating. We want to see how your skills match the role, so don’t be shy about showcasing your customer service chops!
Craft a Catchy Cover Note:Your cover note is your chance to shine! Keep it brief but engaging, and let us know why you’re excited about joining our team. A personal touch goes a long way!
Show Off Your Product Knowledge:If you’ve got experience with plumbing and heating products, make it known! We love candidates who can demonstrate their knowledge and passion for the industry.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Simon Acres Group
✨Know Your Products
Make sure you brush up on your knowledge of plumbing and heating products before the interview. Being able to discuss specific items and their uses will show that you're serious about the role and can provide valuable insights to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Whether it’s resolving a complaint or upselling a product, demonstrating your ability to build relationships with customers will be key in this role.
✨Practice Your Communication
Since you'll be handling enquiries over the phone and via email, practice clear and professional communication. You might even want to role-play common scenarios with a friend to get comfortable with the types of questions you might face.
✨Demonstrate Team Spirit
This position requires working closely with colleagues, so be ready to discuss how you’ve successfully collaborated in a team environment. Highlighting your reliability and organisational skills will show that you’re a strong team player who can contribute to a positive workplace.
