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- Tasks: Assist customers with product selection and inquiries while providing administrative support.
- Company: Join a well-established plumbers’ merchant known for exceptional customer service.
- Benefits: Enjoy a competitive salary, generous bonus scheme, and opportunities for professional growth.
- Why this job: Be part of a dynamic team in a fast-paced environment with strong staff satisfaction.
- Qualifications: Previous experience in a trade counter is preferred; strong customer service skills are essential.
- Other info: Full-time position with a pension scheme and potential for career progression.
The predicted salary is between 22400 - 33600 £ per year.
Trade Counter Assistant / Administrator Location: Mid Suffolk Salary: Around £28,000 (Dependent on Experience) + Generous Bonus Job Type: Full-time, Permanent (44 hours per week) Job Overview We are seeking an enthusiastic and customer-focused individual to join a well-established plumbers’ merchant team as a Trade Counter Assistant / Administrator. This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment. Key Responsibilities Trade Counter Assistance: * Provide excellent customer service, assisting customers with product selection and inquiries. * Accurately process sales transactions and manage account-related queries. * Build and maintain strong customer relationships to encourage repeat business. * Promote new products, special offers, and seasonal promotions. * Handle telephone and email inquiries promptly and professionally. Administrative Support: * Manage and process documentation related to sales and orders. * Maintain and update records in inventory and sales management systems. * Coordinate with internal teams to ensure smooth delivery and collection schedules. * Support the team with day-to-day operational tasks as needed. Candidate Requirements: * Previous experience in a trade counter or plumbers’ merchant environment is preferred. * Strong customer service and communication skills. * Basic knowledge of plumbing and heating products is advantageous. * Proficiency in using sales and inventory management software. * Excellent organisational skills and attention to detail. * A proactive approach and ability to thrive in a fast-paced setting. Additional info: * Competitive Salary: Negotiable based on experience. * Generous Bonus Scheme: Recognising and rewarding your contribution. * Opportunities for professional growth and career progression. * Work in a well-established business with a strong reputation for staff satisfaction. * Pension scheme and other benefits. Simon Acres Group are acting as the employment agency
Trade Counter Assistant employer: Simon Acres Group
Contact Detail:
Simon Acres Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Familiarize yourself with common plumbing and heating products. This knowledge will not only help you assist customers more effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. Being able to handle inquiries and provide solutions confidently will set you apart in a fast-paced environment.
✨Tip Number 3
Research the company and its product offerings thoroughly. Understanding their unique selling points and current promotions will allow you to engage with customers more effectively and show your enthusiasm for the position.
✨Tip Number 4
Network with professionals in the plumbing and heating industry. Building connections can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Trade Counter Assistant position. Make sure you understand the key responsibilities and candidate requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in a trade counter or similar environment. Be specific about your customer service skills and any relevant administrative tasks you've handled.
Showcase Your Skills: Make sure to highlight your strong communication skills and attention to detail. Mention any familiarity with plumbing and heating products, as well as your proficiency in sales and inventory management software.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Use specific examples from your past experiences to demonstrate how you can contribute to the team and enhance customer satisfaction.
How to prepare for a job interview at Simon Acres Group
✨Show Your Customer Service Skills
Since this role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Product Knowledge
Familiarize yourself with common plumbing and heating products before the interview. Showing that you have a basic understanding of these products can set you apart and demonstrate your enthusiasm for the role.
✨Highlight Your Organizational Skills
The job requires excellent organizational skills. Be ready to discuss how you manage tasks and prioritize responsibilities in a fast-paced environment. Providing examples from previous roles can help illustrate your capabilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the team you'll be working with. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
