At a Glance
- Tasks: Support customers with quotes, orders, and technical product info in a dynamic environment.
- Company: Join a growing business in the kitchen and interiors sector with a supportive team.
- Benefits: Competitive salary, pension, employee discounts, and extra day off for your birthday.
- Other info: Great opportunities for training and career progression in a thriving industry.
- Why this job: Make a real impact by helping customers and developing strong relationships.
- Qualifications: Experience in sales support or related fields, with strong attention to detail.
Location: West Midlands
Salary: £28,000 – £32,000 DOE
Employment Type: Full-Time, Permanent
Working Pattern: On-site
About the Client
Simon Acres Recruitment are working with an established and growing business within the kitchen and interiors sector who are looking to strengthen their internal sales and customer support team. This is an excellent opportunity for somebody with experience in KBB, joinery, interiors, construction products or a related trade environment who enjoys combining customer service with quotations, order management and technical product support.
About the Role
As Sales & Technical Support Coordinator, you will provide day-to-day support to a portfolio of retail, trade and contract customers. You will manage enquiries from quotation through to order and delivery, ensuring specifications and pricing are accurate and customers are kept informed throughout the process. The position would particularly suit somebody who understands the importance of accuracy within the KBB sector and is confident working with product specifications, plans, pricing and customer orders.
Key Responsibilities
- Preparing accurate quotations and costings for trade and retail customers
- Processing customer orders and checking specifications, pricing and product information
- Supporting independent retailers, contractors, developers and other trade customers
- Responding to customer enquiries regarding products, availability, lead times and deliveries
- Liaising with purchasing, production and logistics teams to ensure orders progress smoothly
- Following up quotations and helping convert enquiries into confirmed orders
- Maintaining accurate customer, account and order information on internal systems
- Supporting order planning, reporting and general sales administration
- Developing strong relationships with existing customers to encourage repeat business
- Identifying and resolving order, specification or delivery queries quickly and professionally
- Providing a consistently high level of service throughout the customer journey
Requirements / Skills
- Previous experience within sales support, estimating, quotations, order processing or sales administration
- Experience within kitchens, bathrooms, fitted furniture, joinery, construction products or building supplies would be particularly advantageous
- Kitchen product knowledge is desirable
- Comfortable interpreting plans, specifications and detailed customer requirements
- Strong numerical skills and excellent attention to detail
- Confident communicating with both trade and retail customers
- Commercially aware with the ability to recognise opportunities to convert quotations into sales
- Strong organisational skills and the ability to manage several customer orders simultaneously
- Competent using Microsoft Office, particularly Excel
- Positive, proactive approach with a strong customer-service mentality
What’s on Offer
- £28,000 – £32,000 depending on experience
- Permanent, full-time position
- Company pension
- Annual leave plus an additional day off for your birthday
- Employee discount
- On-site parking
- Training and development
- Opportunity to progress within a growing KBB business
How to Apply
For more information or a confidential conversation, please contact: Wendie Brown – Simon Acres Recruitment
Sales Administration and Technical Support Coordinator employer: Simon Acres Group
Join a well-established and growing kitchen and design organisation in Lincolnshire or Yorkshire & the Humber, where you will lead a diverse team of approximately 35 design professionals. This role not only offers a competitive salary of £45,000 – £50,000 but also provides a supportive work culture that encourages professional development and collaboration. With opportunities to influence team performance and engage in exciting contract and public sector projects, this position is perfect for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administration and Technical Support Coordinator
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Administration and Technical Support Coordinator at Simon Acres Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Simon Acres Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Administration and Technical Support Coordinator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Administration and Technical Support Coordinator
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Simon Acres Group:When writing your cover letter, make sure to tailor your message specifically for Simon Acres Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Simon Acres Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Simon Acres Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Simon Acres Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Simon Acres Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
