At a Glance
- Tasks: Lead a dynamic retail sales team and drive showroom performance.
- Company: Join a reputable interiors business with over 20 years of experience.
- Benefits: Competitive salary, lucrative bonuses, and career progression opportunities.
- Other info: Fast-paced role with a focus on professional development.
- Why this job: Make a real impact in a supportive and collaborative environment.
- Qualifications: Proven retail sales management experience and strong leadership skills.
Location: Kent
Salary: £45,000 – £50,000 (DOE) + lucrative commission / bonus structure
Employment Type: Full-time, Permanent Monday to Friday
About the Client
KBB Recruitment are representing a well-established, high-quality interiors and retail business with over 20 years of industry experience. This is an exciting opportunity to join a reputable company known for delivering premium products, excellent customer service, and strong commercial performance.
About the Role
This role offers the successful candidate the opportunity to lead the retail sales function, driving commercial performance across the showroom while developing and managing a high-performing team. You will take ownership of sales targets, conversion, CRM discipline, and overall showroom standards, ensuring a consistently high-quality customer experience. This is a hands-on commercial leadership role requiring strong accountability, team management, and the ability to identify and resolve performance issues quickly and effectively.
Key Responsibilities:
- Team Leadership & Performance Management
- Lead, manage and develop the showroom sales team to consistently high standards
- Set clear expectations for performance, behaviour, follow-up and professionalism
- Coach team members to improve conversion, product knowledge and sales performance
- Address performance issues and inconsistencies promptly
- Manage daily showroom structure, cover and organisation
- People Management & Standards
- Lead and support operational staff including warehouse and delivery teams
- Maintain high standards across attendance, attitude, pace and accuracy
- Promote a disciplined and accountable working culture
- Ensure strong cross-department collaboration (Retail, Projects, Operations, Accounts, Marketing)
- Retail Sales Performance
- Drive retail revenue and ensure targets are achieved
- Monitor conversion rates, margins, average order value (AOV) and pipeline quality
- Ensure disciplined follow-up and proactive sales activity
- Develop and manage new outbound sales opportunities
- Maintain visibility and control of sales performance across the team
- Customer Experience & Showroom Standards
- Ensure exceptional customer experience across all showroom interactions
- Lead by example through personal client engagement and meetings
- Manage high-value or complex customer relationships where required
- Maintain showroom presentation, displays and product updates to a high standard
- Support showroom events and new product introductions
- Process, CRM & Operational Alignment
- Ensure strict CRM and sales process compliance across the team
- Maintain accurate quoting, handover and sales documentation standards
- Use data and reporting to manage performance and pipeline health
- Provide regular updates and reports on performance and pipeline
- Reduce friction between retail, operations and accounts teams
Requirements / Skills:
- Proven experience in retail sales management, ideally within KBB, interiors or design-led environments
- Strong commercial awareness with experience of working to targets
- Confident leadership style with the ability to motivate and develop a team
- Highly organised with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong CRM and process discipline
- Customer-focused with excellent communication skills
- Ability to identify issues early and take decisive action
What’s on Offer:
- Competitive salary of £45,000 – £50,000 DOE
- Lucrative commission / bonus structure
- Full-time, permanent position
- Opportunity to lead a key retail function within a well-established business
- Strong focus on professional development and team leadership
- Supportive and collaborative working environment
- Long-term career progression opportunities
How to Apply
To apply, please send your CV and a brief covering note to or contact Amber on (phone number removed).
KBB Recruitment are acting as the employment agency for this position.
Retail Sales Manager employer: Simon Acres Group
Join a well-established interiors and retail business in Kent, where you will lead a high-performing sales team in a supportive and collaborative environment. With a competitive salary and lucrative commission structure, this role offers significant opportunities for professional development and long-term career progression, all while delivering exceptional customer experiences and driving commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Manager
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain how your experience aligns with their needs. Think about specific examples from your past roles that demonstrate your leadership and sales skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the company culture and what the hiring managers are really looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Retail Sales Manager position!
We think you need these skills to ace Retail Sales Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail Sales Manager role. Highlight your experience in retail sales management and any relevant achievements that showcase your ability to drive performance and lead a team.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to express your passion for customer service and your leadership style, and don’t forget to mention how you can contribute to our showroom's success.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your commercial awareness and ability to meet targets. Numbers speak volumes, so include metrics where possible to show your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Simon Acres Group
✨Know Your Numbers
As a Retail Sales Manager, you'll need to demonstrate your understanding of sales metrics. Brush up on key performance indicators like conversion rates, average order value, and sales targets. Be ready to discuss how you've driven these metrics in previous roles.
✨Showcase Your Leadership Style
This role requires strong team management skills. Prepare examples of how you've led teams in the past, focusing on coaching, performance management, and fostering a positive culture. Highlight specific instances where your leadership made a difference.
✨Customer Experience is Key
Since the role emphasises exceptional customer service, think of examples where you've gone above and beyond for customers. Be prepared to discuss how you would maintain high showroom standards and ensure a top-notch customer experience.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to team performance issues or customer complaints. Think through your approach to resolving these situations effectively and maintaining team morale.
