At a Glance
- Tasks: Lead customer service and office operations, ensuring top-notch communication and service.
- Company: Join a well-established interiors business known for exceptional products and customer care.
- Benefits: Competitive salary, supportive environment, ongoing training, and career progression.
- Other info: Opportunity to lead a key function and develop your career in a growing business.
- Why this job: Make a real impact on customer experience and drive improvements in a dynamic team.
- Qualifications: Experience in managing customer service or office teams with strong communication skills.
Location: Head Office
Salary: £30,000 – £40,000 per annum (dependent on experience)
Employment Type: Full-Time, Permanent
About the Client
KBB Recruitment are representing a well-established and growing interiors business with a strong reputation for delivering exceptional products and customer service. This is an exciting opportunity to join a dynamic organisation where customer experience is at the heart of everything they do, offering long-term career progression and the chance to make a real impact on business operations.
About the Role
This role offers the successful candidate the opportunity to oversee the day-to-day operation of the customer service and office functions, ensuring excellent communication and service standards throughout the customer journey. You will play a key role in supporting internal departments, leading office-based teams, and driving continuous improvements across customer service and administrative processes.
Key Responsibilities
- Customer Service
- Manage the customer service function and ensure excellent levels of customer care.
- Handle escalated customer enquiries and complaints professionally and efficiently.
- Monitor customer communication throughout the customer journey.
- Work closely with Sales, Surveying, Production, Delivery, and Installation teams to resolve customer issues.
- Identify trends and recurring issues and implement improvements.
- Maintain high levels of customer satisfaction and service standards.
- Office Management
- Oversee the day-to-day running of the office.
- Manage and support office-based staff.
- Review workloads and ensure tasks are completed within agreed timescales.
- Develop and improve office processes and procedures.
- Produce reports and performance information for management.
- Assist with recruitment, onboarding, and training of office personnel where required.
- Team Leadership
- Lead, motivate, and develop the customer service and administration teams.
- Conduct regular team meetings and performance reviews.
- Ensure team members are trained and supported in their roles.
- Promote a positive and professional working environment.
Requirements / Skills
- Previous experience managing a customer service or office-based team.
- Strong organisational and time management skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience handling customer complaints and conflict resolution.
- Good IT skills, including Microsoft Office.
- Strong attention to detail and problem-solving ability.
Personal Attributes
- Professional, approachable, and customer-focused.
- Positive attitude with a commitment to delivering excellent service.
- Strong leadership and decision-making capabilities.
- Ability to work independently and collaboratively as part of a team.
- Highly organised with exceptional attention to detail.
What’s on Offer
- Competitive salary of £30,000 – £40,000 per annum, depending on experience.
- Supportive and collaborative working environment.
- Opportunity to influence and improve business processes.
- Ongoing training and professional development.
- Long-term career progression opportunities within a growing business.
- The chance to lead and develop a key function within the organisation.
How to Apply
To apply, please send your CV and a brief covering note to or contact Amber on (phone number removed).
KBB Recruitment are acting as the employment agency for this position.
Office & Customer Service Manager employer: Simon Acres Group
Join a well-established interiors business that prioritises exceptional customer service and offers a supportive, collaborative work environment. As an Office & Customer Service Manager, you will have the opportunity to lead a dynamic team, drive continuous improvements, and enjoy long-term career progression in a role that truly makes an impact on the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Office & Customer Service Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Simon Acres Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Simon Acres Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office & Customer Service Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Simon Acres Group:Your cover letter is your chance to shine! Tell us why you want to work at Simon Acres Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Simon Acres Group!
How to prepare for a job interview at Simon Acres Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
