At a Glance
- Tasks: Serve customers, process orders, and provide expert product advice in a busy trade counter.
- Company: Join a well-established plumbing and heating merchant focused on customer satisfaction.
- Benefits: Earn up to £32,000 plus bonuses, with training and career development opportunities.
- Other info: Enjoy staff discounts, a pension scheme, and a friendly working environment.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Experience in trade counter sales and strong customer service skills required.
Salary: Up to £32,000 plus bonus if targets hit paid quarterly
Location: South Buckinghamshire
Employment Type: Permanent / Full Time
About the Client
Simon Acres Group LTD are representing a well-established and customer-focused plumbing and heating merchant.
About the Role
This opportunity is ideal for an experienced and customer-focused Trade Counter Sales Assistant looking to join a busy branch environment. The successful individual will play a key role in supporting daily branch operations, serving customers, processing orders, and providing expert product advice while contributing to overall branch performance.
Key Responsibilities
- Serve both trade and retail customers at the trade counter
- Process customer orders and enquiries face-to-face and over the phone
- Recommend suitable products and solutions based on customer requirements
- Build and maintain strong customer relationships to encourage repeat business
- Identify opportunities to maximise sales and support branch growth
- Resolve customer queries and complaints in a professional and timely manner
- Maintain strong product and technical knowledge across plumbing and heating supplies
- Support the branch team with general operational and day-to-day duties
- Ensure Health & Safety procedures are followed at all times
Requirements / Skills
- Previous trade counter or plumbing merchant experience essential
- Background within plumbing, builders merchants, or trade environments preferred
- Strong customer service and communication skills
- Good industry and product knowledge within plumbing and heating supplies
- Basic numeracy skills including addition and subtraction
- Ability to prioritise workload and work independently when required
- Friendly, approachable, and a strong team player
- Willingness to learn, undertake training, and develop within the role
- Full UK driving licence required
Working Hours
Monday to Friday plus alternate Saturday morning
What’s on Offer
- Competitive salary package
- Pension scheme and paid holidays
- Training and career development opportunities
- Supportive and team-oriented working environment
- Staff discount on building materials
- Employee Assistance Programme
- Retail discounts via Perks Membership
- Branded uniform provided
How to Apply
This position is being handled by Simon Acres Group. To apply, please send your CV and a brief covering note to or contact Wendie on (phone number removed).
Simon Acres Group are acting as the employment agency for this position.
Trade Counter Sales in London employer: Simon Acres Group
Simon Acres Group LTD is an excellent employer for those seeking a rewarding career in Trade Counter Sales within the plumbing and heating sector. Located in South Buckinghamshire, the company offers a competitive salary package, comprehensive training and career development opportunities, and a supportive team-oriented work culture that values strong customer relationships and employee growth. With additional benefits such as a pension scheme, paid holidays, and staff discounts, Simon Acres Group fosters an environment where employees can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Sales in London
✨Tip Number 1
Get to know the company before you walk in. Research Simon Acres Group and their products so you can chat confidently about how you can contribute to their success. It shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your customer service skills! Since you'll be serving both trade and retail customers, think of some scenarios where you might need to resolve queries or complaints. Role-playing with a friend can help you feel more prepared and relaxed.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Wear something smart-casual that reflects the professional yet approachable vibe of the plumbing and heating industry.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Trade Counter Sales in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in trade counter sales and plumbing. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant background!
Craft a Catchy Cover Note:Your cover note is your chance to shine! Keep it brief but engaging, and let us know why you’re the perfect fit for the role. Mention your customer service skills and any specific achievements that relate to the plumbing industry.
Show Off Your Knowledge:We love candidates who know their stuff! In your application, drop in some of your product knowledge or experiences that demonstrate your understanding of plumbing and heating supplies. It’ll make you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Simon Acres Group
✨Know Your Products
Make sure you brush up on your plumbing and heating supplies knowledge. Familiarise yourself with the products the company offers, as well as any common customer queries. This will help you provide expert advice during the interview and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Whether it's resolving complaints or recommending products, having specific scenarios ready will demonstrate your strong customer service skills and ability to build relationships.
✨Practice Your Communication
Since this role involves face-to-face and phone interactions, practice clear and friendly communication. You might want to do a mock interview with a friend, focusing on how you present yourself and respond to questions. This will help you feel more confident and articulate during the actual interview.
✨Demonstrate Team Spirit
Being a team player is crucial in a busy branch environment. Think of instances where you've collaborated with colleagues to achieve a goal or improve operations. Sharing these experiences will highlight your ability to work well within a team and contribute to the overall success of the branch.
