At a Glance
- Tasks: Deliver exceptional customer service and sales advice in a vibrant retail environment.
- Company: Join a well-established and growing furniture retailer in North West London.
- Benefits: Earn a competitive salary with commission, plus 30 days holiday and staff discounts.
- Other info: Enjoy a dynamic team atmosphere with opportunities for personal growth.
- Why this job: Be the face of a brand and create memorable experiences for customers every day.
- Qualifications: Retail sales experience required; furniture sales experience is a bonus.
The predicted salary is between 27000 - 45000 £ per year.
Simon Acres Recruitment are looking for a personable, driven, and positive Sales Consultant for a well‑established, highly successful, and growing Furniture retailer's new store in North West London. Our client's new store is searching for talented people who can help deliver an outstanding service and an exceptional retail experience.
In the Sales Consultant role, you will be the first point of contact for customers face to face or over the telephone, and your focus will be delivering exceptional customer service, sales advice, and creating an informed, honest, professional sales experience for our client's customers.
Package
- Salary: £27,000 Basic + Commission + Team Bonus
- 1st Year OTE: £45,000
- Working Hours: 40 hrs per week - 5 out of 7 days
Responsibilities
- Maintain and develop both new and existing customers through excellent customer care and ethical sales methods
- Achieve your performance KPI's
- Provide outstanding customer service at all times, resolving all customer queries quickly and efficiently, managing situations to result in successful conclusions
- Handle telesales calls in between the store's footfall
- Adapt to new technology to help enhance customer experience
- Work flexibly and as part of the team, ensuring stock is replenished and displayed to the required standard
- Carry out daily cash handling routines
- Adhere to data protection policies at all times
- Change POS and update pricing changes within the store
- Ensure the store is clean and presentable at all times
Candidate Attributes
- Excellent communication and interpersonal skills
- Positive and enthusiastic attitude
- Smart and presentable at all times
- Drive to hit KPIs & targets
- Ability to listen to a customer's needs and match to an appropriate product
- Experience of active sales with a proven track record
Required Experience
- Minimum of 1 year's retail sales experience
- Advantage - Furniture sales experience
Benefits & Perks
- Holiday: 30 days for Full‑time Consultants & your Birthday as day off
- Staff & Family Discounts
- On‑site Free Parking
Sales Consultant in London employer: Simon Acres Group
Join a dynamic and supportive team at our new North West London store, where we prioritise exceptional customer service and employee development. With a competitive salary package, generous holiday allowance, and staff discounts, we foster a positive work culture that encourages growth and collaboration. As a Sales Consultant, you'll have the opportunity to thrive in a rewarding retail environment while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Simon Acres Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Simon Acres Group!
We think you need these skills to ace Sales Consultant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Simon Acres Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Simon Acres Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Simon Acres Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Simon Acres Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
